Source Job

• Execute partner enablement programs and facilitate learning sessions on Smartsheet product, technical, sales, and program topics.
• Manage partner certification and competency assessment, including grading exams and tracking metrics.
• Craft and maintain partner portal content and coordinate communications to drive engagement.

Smartsheet empowers teams to manage work seamlessly and scale solutions, now focusing on uniting human teams with AI agents. The company is in an ambitious chapter, fosters an inclusive culture, and is an equal opportunity employer with a global presence.

• Serve as the first point of contact and primary owner of the customer support experience, investigating technical challenges and delivering timely solutions.
• Develop deep expertise in SchoolMint's products, troubleshoot issues within Tier 1 scope, and coordinate escalations with Tier 2 and 3.
• Identify recurring issues, documentation gaps, and process improvements to strengthen products and support operations.

SchoolMint provides a platform to help schools attract, enroll, and retain students. The company serves over 16,000 schools and organizations, and its culture is grounded in values like 'No Jerks, Period' and 'We, Not Me'.

• Own and evolve the project management environment (Smartsheet/Jira) to build automated scheduling tools and templates for low, medium, and high-complexity builds.
• Ensure the integrity of Program Requirements Documents and Technical Build Books, maintaining version-controlled architecture diagrams and SOPs.
• Assist in tracking critical path milestones and collaborate with Senior TPMs to translate field experience into standardized global playbooks.

Vultr provides high-performance cloud infrastructure solutions, including Cloud Compute, Cloud GPU, Bare Metal, and Cloud Storage, with 33 global data centers. As a privately-held company valued at $3.5 billion, Vultr is trusted by hundreds of thousands of customers and offers a culture of innovation, self-funding, and comprehensive employee benefits.

• Lead product adoption and technical initiatives for enterprise customers, driving measurable business outcomes.
• Build and maintain trusted relationships with senior stakeholders, managing executive reviews and risk mitigation.
• Analyze product usage and customer data to identify optimization opportunities supporting renewals and expansion.

Talkdesk pioneers Customer Experience Automation (CXA) using AI to redefine how brands interact with customers. Their global team of innovators is customer-obsessed, fostering an inclusive culture, and recognized as a leader in CCaaS with Forbes Cloud 100 honors.

• Serve as the primary technical advisor for a portfolio of strategic customers.
• Lead technical reviews to identify risks, optimization opportunities, and improvement plans.
• Investigate complex technical issues, perform root cause analysis, and drive resolution.

Kinaxis is a global leader in modern supply chain orchestration, powering complex global supply chains and supporting the people who manage them. With over 2000 employees worldwide and a best-in-class HQ in Ottawa, Canada, the company fosters a culture of innovation and has won multiple Top Employer awards.

• Set, manage, and meet customer expectations regarding scope, budget, and timeline to ensure successful implementations.
• Serve as the primary point of contact, guiding customers through solution architecture, configuration, and deployment.
• Proactively analyze usage patterns and technical health to identify optimization opportunities and drive platform adoption.

Twilio is a communications platform company that delivers innovative solutions to hundreds of thousands of businesses and empowers millions of developers worldwide. They are a remote-first company with a strong culture of connection and global inclusion.

• Act as a strategic partner for customers, navigating complex business challenges through advisory-led professional services.
• Lead design and deployment of modern automation and AI-native solutions to drive digital transformation.
• Manage concurrent projects, ensuring delivery of measurable organizational change and customer value.

Smartsheet provides a cloud-based platform for work management, enabling teams to collaborate and automate workflows. With over 20 years in business, the company employs thousands and values innovation, inclusivity, and employee growth.

• Work directly with customers to provide cost intelligence observations and advise on their cost intelligence and AI ROI journey.
• Mentor and train fellow TAMs while leading strategic customer segment onboarding and implementation initiatives.
• Build and monitor customer adoption metrics, conduct executive business reviews, and champion the customer voice within product and engineering teams.

Ubiminds is a GPTW-certified, people-first company that partners with American software product companies to scale their development footprint. They custom-curate Brazilian top 5% talent for their LATAM strategy, offering a unique combo of staff augmentation and employer-of-record services.

• Act as the primary regional point of contact for customer marketing, partnering daily with Field Marketing, Sales, and Customer Success to deliver programs.
• Localize and execute global customer marketing initiatives in-region, including user groups, customer stories, speaker placements, and advisory boards.
• Drive commercial outcomes by tying every event and program to expansion pipeline, reference creation, and executive champion activation.

Smartsheet empowers teams to manage work and scale solutions, now uniting human teams with AI agents to automate tasks and uncover insights. As a tech company with a human story, it fosters an inclusive culture where diverse perspectives drive impact.

• Manage customer accounts and drive retention through daily support and service delivery.
• Serve as the primary escalation point for technical issues and coordinate with internal teams.
• Identify opportunities to increase customer satisfaction and manage annual renewals with proof of value.

Planet Technologies is the leading provider of Microsoft Consulting Services to public sector and commercial organizations. It is a growing team that focuses on deploying custom solutions for federal government agencies.

• Lead a small operational team of Experience Partners, ensuring efficient execution of customer success practices.
• Provide coaching, assign work, and support team development and performance tracking.
• Collaborate with Sales, Product, and Implementation teams to improve customer experience and retention.

Granicus provides cloud-based digital solutions for government communications, website design, meeting management, records management, and digital services. They have served 5,500 government agencies and 300 million subscribers, with a remote-first culture recognized as a top workplace on BuiltIn.

• Conduct regular check-ins, quarterly business reviews, and account audits for high-value customers to assess needs, drive satisfaction, and ensure retention.
• Build and manage relationships with high-ticket customers, leading on-time implementations and ensuring seamless onboarding and integration.
• Act as a key liaison for customer feedback, translate business needs into actionable solutions, and collaborate cross-functionally to optimize customer success.

HighLevel is an AI-powered, all-in-one white-label sales and marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. With over 1,500 team members across 15+ countries, we operate in a global, remote-first environment where innovation thrives and people come first.

• Manage the ticketing system to track IT support requests and ensure alignment with KPIs.
• Provide support for systems including Okta, Google Workspace, Slack, Asana, and LastPass.
• Handle asset management, document IT procedures, and contribute to the internal AI chatbot.

Power Digital is an AI-Native Growth Firm that helps brands grow with proprietary technology and strategic thinking. They are a people-first firm with a culture built on curiosity, ambition, and accountability.

• Build strong, consultative relationships with customers to drive platform adoption and ensure products exceed client needs.
• Onboard and train customers, develop modular learning paths, and collaborate with product teams to translate feedback into actionable insights.
• Monitor account health metrics, intervene early with at-risk accounts, and assist in creating case studies and public-facing content.

Geotab is a global leader in IoT and connected transportation, providing web-based analytics to help businesses manage fleets. The company is a certified 'Great Place to Work' with a diverse team and a fast-paced, inclusive culture.

• Serve as technical liaison between Bolster and a major technology partner, escalating customer issues beyond partner's free support.
• Support named enterprise accounts directly, driving product adoption and expanding platform usage alongside Customer Success Managers.
• Track support themes and feed insights to product, sales, and customer success teams for continuous improvement.

Bolster is an AI-driven SaaS platform that detects and takes down phishing and scam sites in real time, protecting top brands and consumers. The company values collaboration, curiosity, and ownership, with a culture of building scalable solutions and experimentation.

• Manage a high-volume portfolio of 40+ concurrent SaaS implementations from sales handoff to launch.
• Serve as primary customer contact, coordinating with cross-functional teams to ensure timely and successful delivery.
• Utilize AI tools and automation to streamline workflows, maintain accurate project records, and report on KPIs.

GovWorx provides SaaS solutions for government and public-sector clients. They are a growing company with a remote-first culture that values productivity, collaboration, and disciplined execution.

• Ensure customers increase safety, efficiency, and sustainability of their operations with the IoT platform.
• Deeply understand the Samsara platform and explain its capabilities to businesses across various industries.
• Drive business transformation by leading strategic customer engagements and orchestrating product consultation workshops.

Samsara is the pioneer of the Connected Operations Cloud, helping organizations improve the safety, efficiency, and sustainability of physical operations. It is a publicly-traded hyper-growth company that values customer success and innovation.

• Act as an advocate for customers, overseeing a portfolio to help achieve business outcomes and drive product adoption.
• Build trusted advisor relationships with executive sponsors and translate business needs into solutions.
• Evolve customer onboarding strategy and communicate product changes to stakeholders.

ServiceNow provides an AI platform for business reinvention, helping 85% of the Fortune 500 work smarter and faster. It fosters an AI-native culture with a global team and a focus on technology and talent collaboration.

• Act as the primary advocate for customers, understanding their technical and strategic requirements and liaising with internal teams to ensure satisfaction.
• Develop and nurture relationships with key decision makers while establishing retention goals and tracking adoption of Check Point products.
• Identify opportunities for upselling and cross-selling, lead account management strategy sessions like QBRs, and manage crisis situations.

Check Point protects over 100,000 organizations worldwide from cyber and AI-driven threats with a prevention-first approach. Recognized by TIME, Newsweek, and Forbes for excellence and workplace culture, the company fosters ownership, curiosity, and complex problem-solving.

• Serve as the dedicated technical advisor for Cyara's global top 20 strategic accounts, building deep knowledge of customer business goals and CX architecture.
• Develop technical success plans, lead roadmap discussions, and recommend testing and monitoring strategies across voice, digital, and conversational AI channels.
• Own complex technical escalations, coordinate with internal teams, and proactively identify risks to ensure durable customer confidence.

Cyara is the global leader in AI-powered customer experience assurance, helping brands deliver seamless interactions across voice and digital channels. They are a growing company with a global team that values curiosity, collaboration, and continuous learning, fostering an inclusive culture.