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Key Responsibilities:
- Keep track of all requests in the ticketing system to streamline IT support and facilitate KPI tracking.
- Offer support for systems including Okta, Google Workspace, Slack, Asana, and LastPass.
- Perform regular maintenance and updates for IT systems and software.
Role Requirements:
- Bachelor's degree in IT, Computer Science, or related field, with 2+ years of IT support experience.
- Proficiency with Google Workspace, Slack, Asana, and LastPass; Okta experience is a plus.
- Strong problem-solving, analytical, and interpersonal skills with B2 English or higher.
Most Important Things (MITs):
- Deliver swift and effective IT support to all team members.
- Continuously improve IT infrastructure and processes to support company growth.
- Uphold the highest standards of system security and data protection.
Power Digital
Power Digital is an AI-Native Growth Firm that helps brands grow with proprietary technology and strategic thinking. They are a people-first firm with a culture built on curiosity, ambition, and accountability.