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Key Responsibilities:
- Act as a business advisor to Premier and Enterprise customers, maximizing their Smartsheet investment.
- Manage the full support lifecycle including service delivery planning, incident management, and proactive remediation.
- Partner with Customer Success Managers and Consultants to develop long-term strategies.
Required Qualifications:
- Strong communication skills and ability to explain technical subjects to non-technical users.
- 3+ years of relevant technology or customer-facing experience.
- Bachelor's degree in MIS, CIS, CS, or equivalent experience.
About Us:
- Smartsheet empowers teams to manage work and scale solutions, uniting human teams with AI agents.
- We are an Equal Opportunity employer committed to diversity and inclusion.
Smartsheet
Smartsheet provides a leading cloud-based platform for work execution, empowering organizations to plan, track, automate, and report on work at scale. Founded in 2005, the company has grown to serve millions of users worldwide, fostering a culture of innovation, collaboration, and equal opportunity.