Director of Professional Services, WordPress VIP

Role Overview:

• Senior leadership opportunity to shape and scale an enterprise delivery organization for WordPress VIP.
• High-autonomy, fully remote role focused on operational leadership, commercial ownership, and measurable customer impact.

Key Accountabilities:

• Lead teams responsible for migrations, implementations, and complex custom engagements for major enterprise customers.
• Own delivery performance including project health, escalations, quality, timelines, scope, and operational execution.
• Build an AI-augmented delivery organization that accelerates execution, improves time-to-value, and creates capacity for higher-value work.

Benefits & Culture:

• Open vacation policy designed to support sustainable performance and time away from work.
• Country-specific benefits package and an inclusive, globally distributed work environment.
• Significant ownership and responsibility with the freedom to drive outcomes and influence organizational strategy.