Support day-to-day management of contracted IT services for assigned accounts, ensuring SLAs and performance targets are met.
Assist with service transitions, performance monitoring, reporting, and continuous improvement initiatives.
Coordinate escalations, build customer relationships, and deputize for senior client service leadership when required.
Our partner delivers contracted IT services to key customer accounts, including UK public sector organizations, with a focus on service reliability and customer satisfaction. It is a structured, process-driven environment supporting mission-critical applications.
Lead the full delivery lifecycle of the Unity platform integration with our Australian carrier partner, managing scope, milestones, and partner communication.
Coordinate cross-functional internal projects across Technology, Operations, Product, Finance, and Customer-facing teams, aligning priorities and managing dependencies.
Establish delivery governance, monitor KPIs and SLAs, and drive post-implementation improvements to standardize processes.
Converge fuses cyber insurance, security, and technology to provide businesses with clear, confident cyber protection. Our team is composed of top-tier professionals across underwriting, technology, and claims who share a passion for driving the future of cyber risk management.
Serve as the main point of contact and trusted partner for mission-driven clients, ensuring responsive, high-quality IT and cybersecurity support.
Lead complex technical service projects from scoping through execution, managing timelines and coordinating across internal and external teams.
Partner with the VP of Technical Programs and internal teams to improve operations, drive scalability, and support client onboarding.
Personified is a managed IT and cybersecurity services provider for campaigns, non-profits, and mission-aligned organizations. As a scaling team, they act as an extension of client teams and are committed to an inclusive, equitable culture.
Lead, coach, and develop the Remote Support team to ensure consistent, high-quality technical support across client environments.
Oversee daily operations, ticket queues, and incident response to drive accountability to SLAs and KPIs.
Partner with Systems, Projects, Security, and leadership teams to ensure seamless service delivery and alignment.
Coretelligent partners with growing, highly regulated organizations to provide secure, dependable IT environments. The company has strengthened its leadership team and modernized service delivery, focusing on long-term client outcomes.
Drive incident follow-up and accountability for assigned clients, including escalations, SLA risks, and backlog reduction.
Facilitate Root Cause Analyses and support Major Incident Management to resolve systemic issues at their source.
Monitor client service health, prepare reports and dashboards, and lead Quarterly Business Reviews to improve service performance.
Atlas Technica handles IT management, user support, and cybersecurity for hedge funds and other investment firms. Founded in 2016, the company has grown consistently through a focus on service and maintains a professional, friendly global team.
Lead and mentor an international team of Deployment Engineers and Project Managers to scale delivery outside the Americas.
Own and scale the partner ecosystem across international regions, driving Armis partner enablement and managing partner-delivered functions.
Ensure timely project delivery, drive value realization, and manage escalations across international regions.
ServiceNow is the AI control tower for business reinvention, bringing together any AI, any data, and any workflow to help 85% of the Fortune 500 work smarter. The company is building an AI-native culture where technology and talent are unstoppable together.
Lead and develop a team of account managers, setting standards and career paths while ensuring balanced workloads.
Own the health of client relationships and directly manage high-visibility accounts with best practices.
Refine project management processes, drive Monday.com adoption, and champion AI enablement.
bswift is a leading benefits administration company that simplifies employee benefits through innovative technology and tailored services. The company serves thousands of clients nationwide with a fun, flexible, creative culture, and has been named one of Chicago's Best and Brightest Companies to Work For.
Own end-to-end management of critical customer escalations for key accounts in EMEA, establishing action plans and communication cadences.
Apply strong judgment in risk management, driving post-mortem analyses and lessons learned to track preventive actions.
Identify recurring escalation themes to drive continuous improvements in product, process, and operational readiness.
Zscaler accelerates digital transformation with its SASE-based Zero Trust Exchange platform, protecting thousands of customers from cyberattacks and data loss. As the world's largest in-line cloud security platform, it operates across 160+ public exchanges globally, with a culture driven by deep customer obsession and a commitment to AI-native enterprise solutions.
Manage the escalation lifecycle from intake to closure as the single point of contact.
Collaborate with Sales, Customer Success, Product, and Engineering to drive resolution excellence.
Lead post-escalation reviews and trend analyses to improve future outcomes.
Motive empowers physical operations with tools to make work safer, more productive, and profitable through an AI-driven platform. Serving nearly 100,000 customers, the company values creating a diverse and inclusive workplace.
Build high-performing teams and provide leadership, skill development, and mentorship to technical staff.
Act as an escalation point for critical situations and manage team performance metrics.
Serve as a subject matter expert during pre-sales activities and manage P&L for the practice area.
Trace3 is a leading Transformative IT Authority providing unique technology solutions and consulting services to clients. With over 1,200 employees across the United States, the company embodies the spirit of a startup with the advantage of a scalable business.
Monitor, analyze, and report SLA, SLO, and KPI performance metrics to senior leadership.
Identify trends, root causes, and risks impacting SLA/SLO targets and recommend corrective actions.
Collaborate with technical teams and government stakeholders to drive continuous service improvements.
Peraton is a next-generation national security company providing IT operations, modernization, and enterprise solutions to government agencies and the U.S. armed forces. It is a large mission capability integrator and trusted partner whose employees solve complex challenges across the globe.
Serve as a trusted advisor to clients, aligning their business priorities with New Era's managed services portfolio to improve operational efficiency and service levels.
Drive recurring revenue growth by attaching managed services across cloud, cybersecurity, networking, and infrastructure solutions.
Lead consultative discussions with executive stakeholders, developing value propositions that connect services to measurable business outcomes.
New Era Technology is a global technology solutions provider with over 3,000 professionals, dedicated to securely connecting people, places, and information with end-to-end technology solutions. The company fosters a team-oriented culture that prioritizes personal and professional development, collaboration, and inclusivity.
Lead a pooled team of Inside Account Managers to deliver consistent, structured service across a portfolio of Inside-tier clients.
Act as a player-coach managing both team performance and direct account activity to drive efficiency and growth.
Partner with Commercial Operations and Sales to identify process improvements and technology enhancements.
ALTOUR is a globally recognized leader in corporate travel management, managing the complexities of connecting people to represent their brands. With over 1,000 team members and a presence in 80+ countries, they foster a collaborative, forward-thinking workplace culture that empowers growth.
Own customer implementations end-to-end, from kickoff through configuration, testing, launch, and handoff.
Blend structured project management with hands-on technical implementation, configuration, and troubleshooting.
Build and standardize the implementation process, collaborating across Support, Product, Engineering, and Solutions Engineering.
Auto Integrate makes leased vehicle maintenance frictionless for millions of customers across the USA and Canada by providing a platform that powers the North American fleet management service industry. The business is managed by a small, global team within Fleetio, combining the resources of a scaled SaaS company with the agility of a niche market leader.
Lead customer engagement throughout deployment, solution adoption, and ongoing operations to ensure a positive customer experience.
Facilitate stakeholder meetings, track success criteria, and develop action plans to keep projects on schedule.
Act as customer advocate within Everbridge, sharing insights with internal teams to improve platform value.
Everbridge is a global SaaS company specializing in critical communications and enterprise safety solutions. The company values its team members and offers comprehensive benefits and a supportive work environment.
Manage strategic client relationships and full client journey from sales to service delivery.
Coordinate with engineering to resolve technical issues and ensure high performance and availability.
Identify growth opportunities and lead cross-functional projects in a high-ownership role.
We are a technology-driven company serving demanding financial markets, offering infrastructure and hosting solutions. Our lean, collaborative remote environment values initiative and proactive problem-solving.
Partner with channel teams to develop strategies that grow the service management market.
Provide technical expertise to enable partners in pre-sales and post-sales.
Develop and deliver enablement workshops and contribute to thought leadership.
Atlassian is a software company that helps teams collaborate and manage work through products like Jira and Confluence. They are a large, distributed-first company with a culture that values teamwork, diversity, and flexibility.
Deliver technical excellence as a senior expert for complex enterprise Atlassian Cloud environments.
Shape and scale Managed Services by turning emerging Atlassian capabilities into repeatable services.
Drive innovation with Atlassian Analytics, AI and automation while mentoring the team.
Valiantys helps organizations transform how work gets done with consulting, enterprise service management, and engineering productivity. They are an international, multicultural company with a people-first culture focused on growth and collaboration.
Lead technical direction for Facilities Management and Core Business Services, designing and deploying agentic AI solutions on the ServiceNow platform.
Partner with strategic customers to analyze needs, architect solutions, and drive adoption, ensuring measurable business outcomes.
Set solution architecture and deployment patterns, influence product strategy, and scale technical capability across the Customer Excellence Group.
ServiceNow is an AI platform company that brings together AI, data, and workflows to help businesses reinvent and work smarter. It serves 85% of the Fortune 500 and fosters an AI-native culture where technology and talent combine to free people from busywork.
Own the full post-sales lifecycle from onboarding through managed services, expansion, and renewal.
Serve as a strategic advisor, driving adoption, account health, and measurable business outcomes.
Lead AI enablement and workflow automation, deploying ClickUp AI agents tied to customer KPIs.
ClickUp is building an AI-native workspace that unifies tasks, docs, chat, calendar, and search. The company is AI-first, expects every team member to use AI daily, and evaluates AI fluency in its hiring process.