Own customer-facing response for high-stakes technical situations and restore confidence in the platform.
Lead cross-functional investigations with R&D and translate technical findings into clear executive communication.
Build and drive critical situation management processes and playbooks for common scenarios.
Abnormal protects the humans behind the world's most critical organizations from AI-powered cybercrime. Trusted by 4,500+ enterprises, they use behavioral AI to stop evolving threats and value diversity and inclusion.
Lead complex customer escalations from assessment through resolution, restoring trust with enterprise clients.
Coordinate cross-functional investigations across R&D, Engineering, Product, and Support teams.
Translate technical findings into clear communication for operational and executive stakeholders.
Our partner is a company in enterprise cybersecurity, focused on restoring customer trust through high-impact technical support. They are a fast-moving organization that values empathy and strong cross-functional collaboration, seeking a Critical Situation Manager to lead complex escalations.
Act as the primary interface for customers during high-visibility incidents, translating technical hurdles into clear business communications.
Lead cross-functional escalation initiatives, managing project timelines, dependencies, and deliverables to high-quality standards.
Mentor your team on advanced strategic thinking, moving them from tactical troubleshooting to proactive risk assessment and executive-level reporting.
Twilio is shaping the future of communications by delivering innovative solutions to hundreds of thousands of businesses and empowering millions of developers worldwide. They are a remote-first company with a strong culture of connection, global inclusion, and diverse experiences.
Manage the escalation lifecycle from intake to closure as the single point of contact.
Collaborate with Sales, Customer Success, Product, and Engineering to drive resolution excellence.
Lead post-escalation reviews and trend analyses to improve future outcomes.
Motive empowers physical operations with tools to make work safer, more productive, and profitable through an AI-driven platform. Serving nearly 100,000 customers, the company values creating a diverse and inclusive workplace.
Drive strategy and execution to align customer conversations with cybersecurity and risk management objectives.
Own retention and expansion within your portfolio, including accurate forecasting and collaboration with Sales.
Build relationships across client organizations, from daily users to C-suite, and represent the voice of the customer.
SecurityScorecard is the global leader in cybersecurity ratings, continuously rating over 12 million companies across 64 countries. Founded in 2013 and funded by top investors, the company has been recognized as a Best Workplace and one of the most innovative companies, with a culture focused on employee engagement.
You own a portfolio of strategic enterprise customers, building trusted relationships with key stakeholders and driving product adoption.
You develop and execute customer success plans aligned to business objectives, ensuring measurable value and retention.
You conduct regular business reviews and lead executive-level conversations focused on outcomes and program performance.
Bugcrowd empowers organizations to stay ahead of threat actors by uniting collective ingenuity with a hacker community and AI-powered security platform. The company is backed by top investors and fosters a diverse, inclusive culture where team members range from musicians to adventure enthusiasts.
Own the logo and revenue renewal for an assigned portfolio of customer accounts, ensuring ongoing satisfaction and retention.
Build trusted relationships with key stakeholders and serve as the internal voice of the customer across planning, delivery, and product feedback.
Partner with Sales, Solutions Architects, and Shared Success to coordinate onboarding, conduct business reviews, and proactively manage customer health.
Bugcrowd is a cybersecurity company that empowers organizations to stay ahead of threat actors by uniting a trusted alliance of elite hackers with its AI-powered Security Knowledge Platform. The company is supported by General Catalyst and others, and has a diverse, inclusive culture that values different backgrounds.
Build relationships with important internal and customer stakeholders, including c-suite decision-makers.
Create a long-term account strategy aligned with customer goals.
Be a trusted advisor, understanding client businesses and aligning Zscaler solutions with their goals.
Zscaler accelerates digital transformation to ensure customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, they leverage the world's largest security data lake to power their cloud-native Zero Trust Exchange platform, with a culture focused on impact, transparency, and high-performance teams.
Own a portfolio of 8-10 strategic enterprise customers with extreme ownership of outcomes.
Build trusted advisor relationships with CIO and CISO, driving value realization through Success Plans.
Ensure renewal predictability by proactively managing risk and coordinating cross-functional resources.
Veza is the pioneer in identity security, providing an Access Graph platform to manage identity permissions across SaaS, cloud, on-prem, and custom applications. Now part of the ServiceNow family with over 30 billion access permissions under management, Veza offers the scale of an enterprise platform company while maintaining a security innovator's mission-driven focus.
Lead end-to-end post-sales customer engagements from onboarding through renewal, ensuring maximum value realization across Zscaler SecOps solutions.
Provide ongoing education, share security best practices, and deliver strategic guidance to help customers achieve their cybersecurity goals.
Partner closely with Sales to manage renewals, mitigate retention risk, and identify opportunities for account expansion, upsell, and cross-sell.
Zscaler accelerates digital transformation to ensure customers are agile, efficient, resilient, and secure. They leverage the world's largest security data lake to power their cloud-native Zero Trust Exchange platform, and build high-performing teams focused on customer obsession, collaboration, and accountability.
Manage executive cadences, internal and external communications, and strategic programs to advance the Global Security Customer Engineering leadership team's priorities.
Drive meeting preparation, briefing docs, and cross-functional collaboration across GTM, marketing, and operations to deliver business outcomes.
Serve as deputy and proxy for the Global Security CE Leader, maintaining customer relationships and ensuring alignment across Cloud and Google.
Wiz is a cloud security company redefining security for the AI era by connecting code, cloud, and runtime into a single context. Now powered by Google, they are one of the fastest-growing startups, trusted by over 65% of the Fortune 100 and scanning over 230 billion files daily, with a culture that values world-class talent and innovation.
Mentor team members and partners to achieve engagement deliverables and promote customer goals.
ServiceNow is the AI control tower for business reinvention, helping 85% of the Fortune 500 work smarter, faster, and better. The company is building an AI-native culture where technology and talent are unstoppable together.
Serve as primary point of contact for support escalations and critical situations.
Lead regular service reviews and operational discussions to ensure alignment on priorities.
Develop trusted relationships with customer stakeholders and advocate for customer needs.
Kinaxis is a global leader in modern supply chain orchestration, powering complex global supply chains. With over 2,000 employees worldwide, the company has won several Top Employer awards and fosters an innovative, market-leading culture.
Build strong relationships with internal and customer stakeholders, including c-suite decision-makers.
Create long-term account strategies aligned with customer goals and collaborate with teams to meet needs.
Act as a trusted advisor, understanding client businesses and aligning Zscaler solutions with their objectives.
Zscaler accelerates digital transformation with a cloud security platform that protects thousands of customers from cyberattacks and data loss. Distributed across 160+ public exchanges globally, the company is the world’s largest in-line cloud security platform, driven by deep customer obsession and an AI-native enterprise culture.
Lead high-impact incident response in a complex cloud environment, shaping how Atlassian responds to security events at scale.
Manage a team of 5-8 US-based incident responders, coaching them in investigations, decision-making, and executive communication.
Drive adoption of investigative AI tools and automation to improve triage speed, signal relevance, and operational consistency.
Atlassian creates software products that help teams collaborate globally. The company values diversity and inclusion, with a culture focused on unleashing team potential.
Act as the dedicated technical point of contact for strategic top tier customers, leading technical handoff from Sales Engineering and building deep relationships with technical stakeholders.
Drive platform health, scalability, and performance by assessing customer deployments, providing strategic recommendations, and guiding on automation best practices.
Manage escalations and operational excellence, overseeing support intake, critical incidents, and cross-functional coordination with Support, Product, Engineering, and Customer Success.
n8n is an open-source workflow orchestration platform built for AI, enabling technical teams to automate with code-like freedom and no-code speed. The company has grown to over 260 employees across Europe and the US, with a strong community of 650,000 developers and a culture centered on a shared builder spirit.
Lead cyber incident command during high-pressure events, providing clear updates to senior leaders.
Mature incident management with playbooks, tabletop exercises, and post-incident reviews.
Oversee business continuity planning, impact assessments, and readiness across critical operations.
Pax8 is the global AI and cloud Marketplace for small and medium-sized businesses, connecting service providers with technology solutions. With over 47,000 IT partners and 800,000 SMBs, the company values curiosity, collaboration, and a culture that is personal and driven by passion.
Provide program management practices to drive rigorous project execution throughout the project lifecycle.
Manage cross-functional projects and senior-level executives to ensure exceptional customer experience.
Drive collaboration and efficient decision-making between internal and external stakeholders.
ServiceNow is the AI control tower for business reinvention, helping 85% of the Fortune 500 work smarter. The company fosters an AI-native culture where technology and talent are unstoppable together.
Manage a portfolio of strategic enterprise customers as the primary Customer Success contact, driving adoption and value realization.
Build relationships with executive stakeholders, lead success planning, and identify expansion opportunities aligned with customer goals.
Partner with cross-functional teams to execute customer success initiatives and maintain accurate account health data in CRM platforms.
Varicent provides cutting-edge SaaS solutions for Sales Performance Management, empowering revenue leaders globally to design smarter go-to-market strategies and maximize seller performance. Varicent is a market leader trusted by global industry leaders like T-Mobile and ServiceNow, fostering a diverse, collaborative, and innovative team.