Critical Accounts Program Manager

Role Expectations:

• Own the end-to-end management of critical customer escalations for key accounts across the EMEA region.
• Establish action plans, communication cadences, stakeholder roles, and resolution milestones to drive key objectives.
• Apply strong judgment in risk management and problem mitigation, making timely decisions from both business and technical perspectives.

Success Profile:

• You act like an owner by operating with integrity, taking personal accountability for outcomes.
• You are a high-trust collaborator who thrives on shared team ambition and constructive feedback.
• You are customer-obsessed, anchoring decisions in deep empathy for customer needs.

Minimum Qualifications:

• Demonstrated curiosity and active exploration of AI tools to enhance daily workflows.
• Experience in program or project management of critical issues in a cross-functional environment.
• Strong executive communication, stakeholder management, and cross-functional leadership skills.

Preferred Qualifications:

• Background in cybersecurity, network security, SaaS, or cloud operations.
• Ability to communicate effectively with audiences ranging from engineering teams to customer executives.
• Prior experience interacting directly with senior customer executives and internal executive leadership.