Senior Customer Success Manager

About the Role:

• You will manage a portfolio of customer relationships, ensuring satisfaction and long-term value through strategic engagement.
• Apply your understanding of cybersecurity practices and the platform to deepen relationships and grow revenue.

What You'll Do:

• Drive strategy and tactical execution, aligning customer conversations to their cybersecurity objectives.
• Act as a trusted advisor on the SecurityScorecard platform and cybersecurity risk domains.
• Own renewals quote to cash and identify opportunities for expansion.

Required Qualifications:

• Bachelor's degree and 5–7 years in account management, customer success, or similar customer-facing role.
• Solid understanding of cybersecurity or third-party risk management practices.
• Demonstrated ownership of renewals and strong communication skills.

Preferred Qualifications:

• Proven success developing relationships with executives.
• Cyber insurance experience and leading strategic account planning.
• Demonstrated ability to grow ARR through consultative management.