Solution Consultant

About the Role:

• As a Solution Consultant, you become a trusted partner to large-scale customers, helping them maximize the value of the Everbridge platform.
• You guide clients through deployment, adoption, training, ongoing optimization, and issue resolution, combining project coordination, technical consulting, and customer success.
• You serve as the customer advocate, ensuring feedback reaches the teams best positioned to act on it.

What You'll Do:

• Lead customer engagement throughout deployment, solution adoption, and ongoing operations, ensuring a consistently positive experience.
• Establish and maintain a clear governance model with each client, facilitating regular stakeholder meetings and documenting decisions.
• Define customer success criteria, track progress, and develop action plans to keep projects and commitments on schedule.

What You'll Bring:

• At least three years of experience in a customer-facing support or consulting role, such as professional services or account management.
• Strong project management and organizational skills, with ability to manage competing priorities.
• Working knowledge of hosted applications, high-availability architectures, computer security, telephony, and networking.

Why Everbridge:

• Comprehensive healthcare coverage to ensure your well-being.
• Life & Total Permanent Disability Insurance to protect you and your loved ones.
• A supportive and rewarding work environment that values team members personally and professionally.