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Key Responsibilities:
- Serve as the primary operational contact and trusted advisor for customers, building strong relationships and driving adoption.
- Lead cross-functional initiatives with Product, Engineering, Support, and Professional Services to resolve challenges.
- Manage customer health, risks, escalations, and identify opportunities for growth and improvement.
Requirements:
- Bachelor's degree in Business, Computer Science, or equivalent experience with at least 1 year in product management or customer support.
- Expertise with Output, eCare, IM, and Payment Manager-related products required.
- Strong communication, presentation, and project management skills with ability to influence cross-functional teams.
What We Offer:
- Fully remote position within the United States with occasional travel.
- Competitive salary and bonus eligibility.
- Opportunities for career development and exposure to complex customer challenges.
Partner Company
Our partner company delivers enterprise technology solutions that help organizations optimize business processes and achieve measurable outcomes. With a focus on collaboration and innovation, the company fosters an inclusive culture and supports remote work across the United States.