Customer Success Manager, Medical & Health Sciences Education

About the Role:

• Build trusted partnerships with medical and health sciences education programs across North America.
• Manage a portfolio of institutional customers, driving value and retention.
• Combine relationship management, strategic advisory, and commercial growth.

Key Responsibilities:

• Own customer relationships and coordinate with implementation, support, and sales teams.
• Monitor account health, identify risks, and drive adoption and renewals.
• Bring customer feedback to inform product and business decisions.

Requirements:

• Experience in Customer Success or account management with independent ownership.
• Strong ability to build relationships with multiple stakeholders in complex organizations.
• Excellent communication skills and comfort with strategic conversations.

Benefits:

• Competitive base salary aligned with experience.
• Annual learning budget and employee stock options.
• Fully remote work with flexibility and comprehensive health benefits.