Client Support Associate

About the Role:

• We are hiring a Client Support Associate to support a fast-growing U.S.-based cybersecurity and managed security services company.
• The role focuses on delivering a seamless client experience and supporting day-to-day client operations, onboarding, and account coordination.
• This is a full-time opportunity for someone highly organized, proactive, and detail-oriented.

What You'll Be Doing:

• Serve as a primary point of contact for clients, handling inquiries via phone, email, and ticketing systems.
• Coordinate new client onboarding and manage account documentation and databases.
• Support team members with administrative tasks and process improvements.

Required Experience & Skills:

• Proven experience in a customer-facing role with excellent communication skills.
• Strong organizational skills and ability to manage multiple priorities.
• Proficiency with Microsoft Office, Google Workspace, and CRM platforms.

Compensation and Benefits:

• Market-competitive base salary commensurate with experience.
• Premium Internet, Electricity, and Wellbeing allowances for night-shift operations.
• Comprehensive medical insurance, performance bonuses, and annual growth opportunities.