Lead intake and discovery for inbound configuration requests, defining scope and routing work between support and professional services.
Own post-go-live configuration projects, translating customer needs into technical requirements and prioritizing execution backlogs.
Coordinate upgrades, AI add-ons, data migrations, and cross-functional teams to deliver measurable customer outcomes.
They provide a sophisticated SaaS platform for security and IT operations. The company fosters a collaborative, customer-focused culture with high ownership and autonomy.
Provide program management practices to drive rigorous project execution throughout the project lifecycle.
Manage cross-functional projects and senior-level executives to ensure exceptional customer experience.
Drive collaboration and efficient decision-making between internal and external stakeholders.
ServiceNow is the AI control tower for business reinvention, helping 85% of the Fortune 500 work smarter. The company fosters an AI-native culture where technology and talent are unstoppable together.
Serve as the primary operational contact and trusted advisor for customers, ensuring successful delivery and adoption of enterprise solutions.
Lead cross-functional initiatives with Product, Engineering, and Support teams to resolve challenges and drive customer success.
Manage customer health, escalations, and strategic growth initiatives to maximize value from technology investments.
Our partner company delivers enterprise technology solutions that help organizations optimize business processes and achieve measurable outcomes. With a focus on collaboration and innovation, the company fosters an inclusive culture and supports remote work across the United States.
Lead end-to-end implementations of complex workforce technology solutions for senior government, education, and industry leaders.
Advise executive stakeholders and build trusted relationships while navigating competing priorities.
Serve as the bridge between customers and internal Product and Engineering teams to communicate needs and capabilities.
FutureFit AI uses an AI-powered platform to help workforce development organizations connect people to better jobs faster, focusing on those facing barriers to opportunity. The company has 30-50 employees across the US and Canada, with a culture of high velocity, high trust, and a will to win.
Serve as a primary point of contact for clients, ensuring a positive experience through phone, email, and other channels.
Coordinate new client onboarding activities and support account management, including maintaining accurate databases and assisting with billing reconciliation.
Manage multiple priorities across clients, vendors, and internal teams while maintaining strong communication and problem-solving skills.
Savvital provides offshore staffing solutions and high-performing Virtual Professionals (VPs) to help modern businesses scale efficiently. They are a growing company focused on building capacity and eliminating operational bottlenecks, with a fast-paced, entrepreneurial culture.
Serve as primary point of contact for managed services clients, driving adoption and retention.
Manage onboarding, escalation, proactive relationship management, and expansion opportunities.
Maintain customer records, analyze health and revenue trends, and translate feedback into improvements.
ePlus provides technology solutions and managed services, believing technology is a people business. The team is collaborative, innovative, and committed to diversity, inclusion, and work-life balance.
Manage end-to-end implementation projects, including planning, resource allocation, and risk assessment.
Train customers directly and configure product builds during the implementation phase.
Collaborate with internal teams and clients to ensure successful onboarding and project delivery.
Surgimate is an enterprise SaaS company in digital health, providing tools for surgical scheduling and coordination. The remote-first team is distributed across the US with R&D centers in Israel and India, offering flexible work and opportunities for meetups and volunteering.
Drive key workstreams within large-scale hospital implementation projects.
Partner with hospital leaders and cross-functional teams to launch specialty pharmacy programs.
Build project plans, track progress, and solve problems in a fast-paced environment.
Shields Health Solutions partners with hospitals to build and operate specialty pharmacy programs. The company offers a fast-paced, consulting-style culture with high-visibility roles focused on patient care and professional growth.
Serve as a trusted advisor to strategic healthcare clients, building relationships and driving adoption.
Develop and implement customer success plans to ensure measurable outcomes and retention.
Analyze customer data to provide insights and drive product improvements.
Luma Health builds technology to simplify healthcare access and delivery. They are a growth company with a fast-paced startup environment that values inclusivity.
Act as a strategic customer success manager for HPE's as-a-service portfolio, driving onboarding, adoption, and upsell/cross-sell opportunities.
Build and maintain strong senior-level customer relationships, develop success plans, and serve as a trusted advisor throughout the digital transformation journey.
Collaborate with sales specialists and cross-functional teams to accelerate solution consumption and deliver measurable business value.
Hewlett Packard Enterprise is a global edge-to-cloud company that helps organizations connect, protect, analyze, and act on their data and applications from edge to cloud. With a workforce of tens of thousands, the company fosters a culture of inclusion, flexibility, and bold innovation.
Provide operational and administrative support for security projects, including planning, execution, and follow-up.
Manage Secure Journey Management tasks, including car and driver, close protection, and meet-and-greet services.
Assist with operational security requests and maintain accurate records across systems.
Everbridge provides critical event management technology to help organizations anticipate, mitigate, respond to, and recover from disruptions. They are a global company with a culture focused on resilience, safety, and operational continuity.
Lead multiple customer implementation projects of varying complexity from kickoff to successful production launch.
Manage scope, schedule, milestones, customer expectations, and risks throughout the implementation lifecycle.
Serve as the primary customer contact, translating business objectives into scalable platform configurations and best practices.
Amwell provides a technology-enabled care platform for digital health services, transforming healthcare through innovation and clinical excellence. With nearly two decades of service to major healthcare organizations, the company fosters a collaborative, customer-focused culture that values teamwork and continuous improvement.
Drive customer adoption and product value realization through deep client relationships and solution expertise.
Orchestrate solution design, onboarding, training, and continuous optimization to align with client goals.
Leverage AI and data analytics to optimize workflows, mitigate churn risks, and influence product roadmap.
Emplifi is an Autonomous CX platform that unifies social marketing, commerce, and customer care for over 20,000 brands worldwide. The company fosters an agile, open-minded culture with high trust and flexibility, and offers opportunities for professional growth.
Perform implementation, optimization, and strategic consulting engagements with insurance brokers.
Engage with new clients to gather software configuration and business process requirements.
Configure core applications and deliver education on Broker Management Systems.
Applied Systems reinvents insurance technology with cloud software and AI-powered solutions. With over 40 years of experience, the company serves thousands of agencies and brokers worldwide, fostering a people-first culture built on trust, inclusion, and growth.
Own end-to-end delivery of client projects from kickoff through closeout.
Serve as primary client point of contact, running kickoffs, status updates, and closeouts.
Coordinate engineers, client stakeholders, and vendors to keep projects on scope, time, and budget.
van den Boom & Associates (vdBA) is building a security-led managed services practice for life sciences clients. They are an equal opportunity employer with a fast-growing, energetic culture.
Provide post-go-live consulting and administrative support for multiple clients.
Configure enhancements for live applications including business process, taxonomy, and security.
Create reports and dashboards to support client needs.
Veeva Systems is a mission-driven pioneer in industry cloud, helping life sciences companies accelerate therapy delivery. As one of the fastest-growing SaaS companies, it surpassed $3B in revenue and emphasizes values like doing the right thing and customer success.
Manage customer relationships throughout their lifecycle, ensuring high satisfaction, retention, and product adoption.
Negotiate contract renewals, identify expansion opportunities, and maintain high revenue retention rates.
Act as a customer advocate, perform periodic business reviews, and maintain account health dashboards.
NICE provides software solutions for customer experience, financial crime, and public safety, serving over 25,000 global businesses including 85 of the Fortune 100. With 8,500 employees across 30+ countries, the company fosters an innovative, fast-paced culture focused on AI, cloud, and digital leadership.
Define and achieve key performance indicators for customer implementation programs, owning the entire implementation process from training to adoption.
Lead cross-functional project teams, manage timelines, deliverables, and mitigate risks to ensure successful project completion.
Monitor client progress, host virtual or in-person sessions, and travel to customer sites as needed (~40%).
Motive empowers people who run physical operations with tools to make their work safer, more productive, and more profitable. The company serves nearly 100,000 customers across a wide range of industries including transportation, logistics, construction, and energy.
Manage global HR administration service delivery, including customer onboarding, employee lifecycle, and stakeholder communications.
Coordinate with local service providers, cross-functional teams, and ensure exceptional customer experience across multiple jurisdictions.
Monitor operational milestones, identify risks, and drive resolution to ensure successful outcomes for complex global programs.
HSP Group is the premier provider of global expansion services, simplifying international operations for companies. They foster a fast-paced, client-first environment where innovation and continuous improvement are encouraged.
Act as the primary technical point of contact for customers evaluating or migrating across compliance platforms.
Own technical discovery, deep-dive demos, and sandboxes for prospects and customers.
Translate technical capabilities into business value and partner with Customer Success to ensure smooth migrations.
Compliancy Group is the platform for healthcare compliance programs, consolidating every element into one connected system. They are a growing company with a collaborative, low-ego culture focused on protecting patients and providers.