Customer Engagement Manager
Remote regions
USBenefits
Unlimited PTO
8w maternity
4w paternity
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Strategic Planning
Solution Design & Onboarding/Training Orchestration:
- Collaborate with implementation teams to ensure long-term solution scalability.
- Deliver tailored onboarding training and retraining post-implementation.
Solution Consultancy & Continuous Optimization:
- Translate client business goals into specific platform configurations.
- Continuously evaluate workflows and recommend improvements for efficiency.
- Lead the introduction of new features to integrate into existing processes.
Product Expertise & Training:
- Become a product super-user and subject matter expert on all features.
- Develop and deliver engaging training workshops and best-practice sessions.
- Build a library of knowledge and consulting artifacts for consistent engagement.
Cross-Functional Collaboration & Process Improvement:
- Assist in scoping managed services requests and act as a bridge between client needs and technical delivery.
- Partner with CSMs to provide data-backed proof points for QBRs and surface upsell opportunities.
- Capture client feedback and influence product roadmap with prioritized insights.
Emplifi
Emplifi is an Autonomous CX platform that unifies social marketing, commerce, and customer care for over 20,000 brands worldwide. The company fosters an agile, open-minded culture with high trust and flexibility, and offers opportunities for professional growth.