Customer Onboarding Manager

About the Role:

• Own the end-to-end onboarding journey for medium and high-value hospitality clients, including complex multi-property hotel groups.
• Guide customers from signed agreement to successful adoption through consultation, training, and structured implementation.
• Combine project management, customer education, relationship building, and technology expertise.

Accountabilities:

• Lead medium and high-value clients through end-to-end onboarding, coordinating implementations across multiple properties, teams, and stakeholder groups.
• Design, deliver, and continuously improve customer training programs through webcasts, video sessions, online classrooms, and other formats.
• Provide proactive consultation to help customers improve their use of the platform, increase adoption, and achieve long-term value.

Requirements:

• Proven experience in customer onboarding, implementation, customer training, or a similar client-facing role, ideally within hospitality, travel, SaaS, or a related technology environment.
• Strong project management skills, with the ability to coordinate complex initiatives, manage multiple priorities, and escalate issues at the right time.
• Excellent communication and presentation skills, with confidence leading both in-person and virtual sessions for stakeholders with varying levels of seniority.