Own a portfolio of roughly 20 concurrent implementations for Kojo's largest customers, scoping requirements and timelines with stakeholders.
Sequence product training by persona and travel in person across North America when needed.
Use AI-assisted analysis to catch customer signals and emerging themes before they become risks.
Kojo is a construction technology company making buildings cheaper and easier to build by transforming how commercial construction companies buy materials. Founded in 2018, we are one of the fastest-growing construction tech companies with 600+ contractors purchasing over $5B in materials annually on our platform.
Partner with sales teams to ensure successful customer setups and address potential pain points proactively.
Manage multiple client onboarding projects simultaneously, taking full ownership of each project.
Conduct training sessions and migrate client data to ensure smooth transitions to the WeTravel platform.
WeTravel is a travel technology company that provides a one-stop platform for multi-day trip organizers to manage reservations, payments, and more. The company is scaling its services and values a collaborative, cross-functional culture with a focus on customer success.
Manage customer onboarding and implementation across websites and platforms.
Conduct approximately 5 training calls per day to teach new users the Feathr platform.
Track account progress in Salesforce and other databases.
Feathr is a nonprofit marketing platform trusted by over 1,300 nonprofits, helping them build purposeful connections with their community. With a culture focused on practicality, ambition, candor, trust, and service, Feathr fosters an environment where amazing people can do their best work.
Manage end-to-end customer onboarding projects for Eltropy's AI-powered communication platform.
Configure SaaS and AI solutions, perform technical troubleshooting, and implement integrations with core banking systems.
Create and deliver customer training using AI-generated video, virtual sessions, and in-app guidance tools like WalkMe.
Eltropy provides a digital communications platform that enables community financial institutions to engage securely and compliantly with consumers. It is a fast-growing, mission-driven fintech company that values customers as their north star and fosters a team-of-owners culture.
Onboard new customers and work with sales to close pilots as a subject matter expert.
Develop and maintain a portfolio of customers through account management and quarterly calls.
Provide first-line support and product feedback to the product team from customer interactions.
SlideHub is a fast-growing SaaS scale-up founded in 2016 by a team of Danish professionals. It provides an AI-enabled Asset Management Platform that helps companies create compliant material faster, with a team of 45 people spanning over 10 nationalities.
Independently manage a portfolio of up to 25 onboardings across all segments, including complex multi-provider and multi-location setups.
Take ownership of enterprise accounts, travel for on-site support, and maintain high customer satisfaction while driving partnership success.
Mentor junior onboarding managers, lead performance targets, and collaborate cross-functionally to improve handoff processes and outcomes.
Moxie empowers aesthetic entrepreneurs to build profitable, independent practices without burnout or overwhelm. They are a global, remote-first team supporting 700+ practices nationwide, driven by values of ownership, speed, and continuous learning.
Drive strategic initiatives to streamline implementation processes and reduce time-to-value.
Manage complex implementations with multiple stakeholders, configuring the platform and delivering training.
Serve as escalation point for technical challenges, optimizing processes and analyzing data for improvements.
Builder Prime provides an all-in-one business management platform for home improvement contractors, integrating CRM, estimating, production, payments, and reporting. Backed by Blueprint Equity, it is an AI-forward company that fosters collaboration, curiosity, and community among employees.
Own the end-to-end success of assigned accounts, delivering white-glove onboarding and long-term value across booking, ticketing, and marketing.
Drive adoption, retention, and expansion by proactively monitoring client health, identifying risks, and partnering with Sales on renewals.
Operate at the system level by maintaining clean account documentation, surfacing product insights, and contributing to scalable success frameworks.
Opendate helps live music venues, performing arts centers, museums, and attractions sell more tickets, build stronger communities, and run better events. We’re growing quickly, and we’re looking for people who enjoy solving problems, taking ownership, and helping shape the future of live entertainment technology.
Build and maintain strong client relationships, acting as the main point of contact for inquiries and escalations.
Facilitate onboarding and offboarding processes for properties, ensuring smooth transitions and training sessions.
Gather client feedback to identify improvements and generate reports on key performance indicators.
Asset Living is a third-party management firm that fosters thriving communities nationwide, managing multifamily, single-family, affordable housing, build-to-rent, active adult, and student housing properties. Founded in 1986, the company has decades of experience and is recognized as one of the nation's Best and Brightest Places to Work with a diverse team and a culture of winning.
Own a portfolio of complex, high-value accounts and act as the central point of accountability for escalations.
Manage post-sales onboarding projects from kickoff through go-live with hands-on configuration.
Conduct regular cadence calls, maintain account health, and support strategic accounts through QBRs.
Infiterra enables IT distributors, Managed Service Providers (MSPs), and telcos to succeed in the subscription economy by automating subscription workflows. Recognized as a global leader, Infiterra combines innovation and expertise to help partners transform and grow.
You will step in at the critical moment clients configure and activate their communication tools, acting as a strategic operational partner to get their guest communications running.
You will demystify telecom and compliance, navigate A2P 10DLC registrations, and own the guest communication pipeline by troubleshooting messaging channels.
You will collaborate with Onboarding Coaches, maintain flawless context in CRM, and standardize repetitive tasks using automation to focus on personalized guidance.
Cloudbeds is a hospitality technology company that provides an intelligently designed platform to power properties across 150 countries, processing billions in bookings annually. The fully-remote team of 650+ employees across 40+ countries is diverse, innovative, and passionate about transforming hospitality through AI and unified solutions.
Lead a team of Implementation Managers to guide clients from signed contract through full activation, meeting target activation rates.
Provide hands-on coaching, resolve escalations, and coordinate with Sales, Operations, Product, Legal, and Client Success.
Set and track KPIs like activation rates, CSAT, and TTV, using dashboards to drive continuous improvement.
Second Nature built the world's first Resident Experience Platform that makes resident onboarding, resident services, and ancillary revenue effortless for property managers. They are a team of 200+ passionate, creative people who strive to make a difference each day, creating the ultimate Triple Win for residents, property managers, and investors.
Facilitate client onboarding, training, and ongoing support via video, phone, and email.
Resolve customer inquiries and troubleshoot escalated issues across multiple channels.
Build strong client relationships to promote product adoption and drive retention.
Cloudbeds is a hospitality technology company that provides an intelligently designed platform powering properties across 150 countries, processing billions in bookings annually. With over 650 employees across 40+ countries, the company fosters a collaborative, remote-first culture focused on innovation and transforming hotel operations.
Own the full onboarding experience for migrating studios, from kickoff to go-live.
Train studio owners and staff on Arketa to ensure they are confident using the platform.
Coordinate data migrations and manage partner relationships throughout the process.
Arketa builds the operating system for modern fitness and wellness, empowering studios to manage and scale hybrid businesses. They have raised $15M in Series A funding and are growing quickly with a collaborative, feedback-driven culture.
Lead the customer implementation process from contract signature through full adoption and handoff to Customer Success.
Manage 30–40 concurrent implementation projects, each involving multiple stakeholders and varying timelines.
Conduct live training sessions, working sessions, and executive-level updates via video conference.
12twenty is a leading talent acquisition platform connecting employers with elite early career professionals from top institutions. The company is fast-growing and fosters a collaborative, customer-first culture.
Deliver an 11-star onboarding experience and own the client relationship from handoff onward.
Keep every relationship warm and churn risk low through regular check-ins and proactive value-add.
Run weekly account-health reports and be the voice of the customer to the product team.
They are a tech-enabled, ISO 17025-accredited testing lab that verifies product claims for consumer brands, turning results around in ~3 days. They are a fast-growing startup backed by top-tier VCs, with a culture of high performance and transparency.
Drive client success by training hoteliers on the Cloudbeds platform to optimize their operations and guest experience.
Leverage hospitality expertise to design personalized onboarding strategies that reduce friction and boost adoption.
Collaborate with Sales and Product to transform customer feedback into systemic improvements and long-term loyalty.
Cloudbeds provides an intelligent hospitality platform that powers properties in 150 countries, processing billions in bookings annually. With 650+ employees across 40+ countries, it is a remote-first, inclusive company focused on transforming hotel operations through innovative technology.
Build product expertise through hands-on collaboration and structured training.
Guide customers through software onboarding, tracking project milestones and deliverables.
Deliver engaging client training and ensure smooth, confident software adoption.
WorkWave provides software that helps essential service teams manage their daily operations. The company has a global remote-first workforce with employees in over 30 states and 7 countries, and is known for its award-winning culture.
Oversee the full onboarding process for new university partners, ensuring an efficient and successful platform launch.
Serve as a primary point of contact for university stakeholders throughout the onboarding process.
Collaborate cross-functionally with College Pads and StarRez teams to facilitate smooth platform implementations.
StarRez is the global leader in student housing software, providing innovative solutions for on and off-campus housing management. With over 1,400 clients across 25+ countries, StarRez supports more than 4 million beds annually and blends global capabilities with personalized care.