Act as the primary point of contact for onboarding, ensuring compliant and seamless global onboarding for enterprise clients.
Manage onboarding processes, handle escalations, and collaborate with cross-functional teams to deliver exceptional client outcomes.
Drive process improvements and leverage automation to scale onboarding operations and enhance service quality.
Remote helps businesses of all sizes recruit, pay, and manage international teams compliantly. With a fully remote and async culture, Remoters work from six continents and embrace innovation, automation, and AI.
Own a portfolio of roughly 20 concurrent implementations for Kojo's largest customers, scoping requirements and timelines with stakeholders.
Sequence product training by persona and travel in person across North America when needed.
Use AI-assisted analysis to catch customer signals and emerging themes before they become risks.
Kojo is a construction technology company making buildings cheaper and easier to build by transforming how commercial construction companies buy materials. Founded in 2018, we are one of the fastest-growing construction tech companies with 600+ contractors purchasing over $5B in materials annually on our platform.
Manage customer onboarding and implementation across websites and platforms.
Conduct approximately 5 training calls per day to teach new users the Feathr platform.
Track account progress in Salesforce and other databases.
Feathr is a nonprofit marketing platform trusted by over 1,300 nonprofits, helping them build purposeful connections with their community. With a culture focused on practicality, ambition, candor, trust, and service, Feathr fosters an environment where amazing people can do their best work.
Manage a portfolio of onboarding projects, ensuring timely delivery and quality.
Partner with customers to understand business requirements and design solutions.
Educate customers on Qualio products and best practices, coordinating with internal teams.
Qualio is a unified quality and compliance management platform for regulated organizations. The team is all-remote, distributed across North America, Europe, and Australia, with a focus on security and quality.
Act as primary client partner post-implementation, driving adoption and identifying upsell opportunities.
Maintain continuous engagement to increase value, provide education on new features, and mitigate churn risks.
Analyze client feedback and data to develop strategies for engagement, adoption, and success planning.
Breezeway provides a property operations and experience platform for short-term rental managers and hospitality operators, powering over 55 million property care tasks. The company is remote-first with team members across the U.S. and globe, embracing diversity and committed to an inclusive culture.
Own the global onboarding strategy, playbook, and quality standards.
Lead and develop onboarding teams across multiple regions.
Drive key metrics like go-live speed and capacity, and serve as escalation point.
Sport Alliance builds technology for fitness and wellness businesses worldwide, including management platforms, payment solutions, and member apps. They are a global company with teams across Australia, USA, Germany, and Poland, and they value ownership and expertise.
Guide customers through the adoption of Mangomint by managing their onboarding journey, providing product training, and configuring accounts.
Leverage beauty/wellness industry knowledge to build credibility and connect features to customer pain points.
Collaborate with cross-functional teams to improve the onboarding experience and address customer feedback.
Mangomint is a fast-growing SaaS company on a mission to make every salon and spa more profitable. They are a primarily remote, ambitious, and collaborative team with thousands of customers, seeking to become the #1 market leader.
Facilitate client onboarding, training, and ongoing support via video, phone, and email.
Resolve customer inquiries and troubleshoot escalated issues across multiple channels.
Build strong client relationships to promote product adoption and drive retention.
Cloudbeds is a hospitality technology company that provides an intelligently designed platform powering properties across 150 countries, processing billions in bookings annually. With over 650 employees across 40+ countries, the company fosters a collaborative, remote-first culture focused on innovation and transforming hotel operations.
Own client relationships from kickoff through renewal, leading onboarding and training on our AI audit platform.
Jump into operations, support sales calls, review deliverables, and build internal processes as needed.
Take ownership of problems and workflows without yet an owner, stepping into any role to keep the company moving forward.
Oath is an early-stage startup reimagining audit through an AI audit platform. They are a small, growing team seeking early employees who thrive on building and ambiguity.
Provide tailored services for paid implementation clients including consulting, building, and graphic design.
Work closely with clients to curate their onboarding journey and ensure apps pass review within six weeks.
Troubleshoot complex issues and partner with the team to improve the client experience.
Subsplash builds The Ultimate Engagement Platform for churches and ministries. The team of 280+ mission-driven people values humility, innovation, and excellence.
Build product expertise through hands-on collaboration and structured training.
Guide customers through software onboarding, tracking project milestones and deliverables.
Deliver engaging client training and ensure smooth, confident software adoption.
WorkWave provides software that helps essential service teams manage their daily operations. The company has a global remote-first workforce with employees in over 30 states and 7 countries, and is known for its award-winning culture.
Own the complete post-sales customer journey, including onboarding, relationship management, and ongoing support.
Guide customers through complex workflows and coordinate between customers, design teams, and production partners.
Manage a portfolio of accounts, identify growth opportunities, and proactively resolve issues.
The company is a partner organization that helps customers navigate custom product development journeys. They operate in a fully remote, global environment with a collaborative culture focused on customer success and innovation.
Guide users through onboarding and adoption to integrate AlphaSense into their workflows.
Drive engagement through warm outreach and live sessions to increase platform usage.
Collaborate with account managers and product teams to improve client experience and share insights.
AlphaSense delivers AI-driven market intelligence and search to empower professionals in decision-making. The company has over 2,000 employees globally, trusted by 6,000+ enterprise customers, and emphasizes a collaborative and innovative culture.
Own a portfolio of complex, high-value accounts and act as the central point of accountability for escalations.
Manage post-sales onboarding projects from kickoff through go-live with hands-on configuration.
Conduct regular cadence calls, maintain account health, and support strategic accounts through QBRs.
Infiterra enables IT distributors, Managed Service Providers (MSPs), and telcos to succeed in the subscription economy by automating subscription workflows. Recognized as a global leader, Infiterra combines innovation and expertise to help partners transform and grow.
Manage customer onboarding and ensure successful adoption of Cision platforms.
Collaborate with cross-functional teams to deliver a world-class customer experience.
Utilize strong communication and consultative skills to achieve customer outcomes.
Cision is the global leader in consumer and media intelligence, engagement, and communication solutions. With over 75,000 clients including 84% of the Fortune 500, they foster an inclusive culture and have been named a Top Diversity Employer.
Manage end-to-end customer onboarding projects for Eltropy's AI-powered communication platform.
Configure SaaS and AI solutions, perform technical troubleshooting, and implement integrations with core banking systems.
Create and deliver customer training using AI-generated video, virtual sessions, and in-app guidance tools like WalkMe.
Eltropy provides a digital communications platform that enables community financial institutions to engage securely and compliantly with consumers. It is a fast-growing, mission-driven fintech company that values customers as their north star and fosters a team-of-owners culture.