Build and maintain strong customer relationships through regular engagement and communication.
Drive account growth through renewals, upselling, and cross-selling while negotiating pricing and closing agreements.
Collaborate with internal teams to ensure customer satisfaction and monitor account health against defined targets.
Lightcast is a global leader in labor market insights, working with partners across six continents to drive economic prosperity. We are an equal opportunity workplace committed to diversity, with offices in the US, UK, Europe, and India.
Own the full customer lifecycle including onboarding, ramp, and growth opportunities.
Serve as primary contact for customer inquiries, collaborating cross-functionally to resolve issues.
Drive customer retention and growth through data analysis and proactive engagement.
Certn provides the world's easiest background check to help people move faster into jobs, homes, and opportunities. With over $127 million raised and recognized by Deloitte Fast 50, the company fosters a remote-first, high-performance culture with a strict no-jerk policy.
Serve as the primary point of contact for clients, building long-term relationships and driving product adoption.
Analyze client workflows and provide best-practice recommendations to optimize product usage and ROI.
Collaborate with internal teams to share client insights and support broader business objectives.
Rechat provides an all-in-one software platform for real estate professionals, integrating the buying and selling process to boost efficiency and brand consistency. The company fosters a diverse, inclusive, and collaborative culture, operating as a growing startup with a remote team.
Own the full customer onboarding path from training to adoption, ensuring value understanding.
Continuously monitor customer health risk through frequent outreach and update CRM status.
Partner closely with the Account Director on account planning, QBRs, and expansion strategies.
AudioEye is a digital accessibility company dedicated to eliminating barriers to web content for people with disabilities. The team is composed of passionate problem-solvers driven by purpose and impact, fostering a culture of ownership and collaboration.
Manage a high-volume portfolio of customers through a tech-touch first engagement model to drive product adoption and retention.
Monitor and act on customer health signals to proactively mitigate risk and drive adoption using tools like Planhat.
Partner cross-functionally with Sales, Support, Product, and Marketing to improve the customer experience.
Cision is a global leader in consumer and media intelligence, engagement, and communication solutions. The company serves over 75,000 clients including 84% of the Fortune 500 and has signed the CEO Action for Diversity & Inclusion pledge, fostering an inclusive culture.
Build strong relationships with customers and drive product adoption to ensure satisfaction and retention.
Develop mutual value plans and identify expansion opportunities with Account Management partners.
Proactively identify account risks and collaborate with internal teams to optimize implementations.
Highspot is pioneering the category that is fundamentally changing the way companies increase sales productivity. We are committed to building breakthrough software with a spark of magic, and we have put intentional focus on creating equitable workspaces for each of our employees.
Own the post-sale customer relationship, driving product adoption, satisfaction, and retention across the full customer lifecycle.
Guide customers from onboarding through renewal, expanding feature usage and identifying growth opportunities.
Advocate for customers by gathering feedback and collaborating with sales, support, and product teams.
momoGood is an AI-native platform that redefines modern giving, helping nonprofits, companies, and political organizations turn frictionless giving into lasting engagement. The company has helped raise over $1.7 billion worldwide and focuses on building a deliberate, impact-driven team and culture.
Own client relationships from kickoff through renewal, leading onboarding and training on our AI audit platform.
Jump into operations, support sales calls, review deliverables, and build internal processes as needed.
Take ownership of problems and workflows without yet an owner, stepping into any role to keep the company moving forward.
Oath is an early-stage startup reimagining audit through an AI audit platform. They are a small, growing team seeking early employees who thrive on building and ambiguity.
Take ownership of each account by building strong relationships to ensure customer satisfaction.
Acquire deep knowledge of company products and value proposition to drive adoption.
Monitor account health and KPIs, identify churn risk, and work proactively to eliminate that risk.
AssetWatch serves global manufacturers by powering manufacturing uptime through condition monitoring. They are a devoted team of engineers and business leaders united to build the future of predictive maintenance.
Perform onboarding of enterprise accounts and ensure adoption and engagement throughout the customer lifecycle.
Implement comprehensive engagement strategies to maintain high customer satisfaction and retention.
Serve as the Smartsheet expert, providing guidance and best practices to drive customer value and expansion.
Smartsheet enables teams to manage work and scale solutions, combining human teams with AI agents to automate tasks and uncover insights. With over 20 years of experience, the company fosters a culture of innovation, inclusivity, and impact.
Manage a portfolio of 80-120 clients over a 24-week program, conducting bi-weekly 1-on-1 calls and providing daily support via Slack/Discord.
Drive client success by guiding them through activation points, achieving a minimum 15% ascension rate, and maintaining a low refund rate.
Collaborate with coaching and sales teams, maintain detailed records in ClickUp, and gather testimonials and reviews.
Content Growth Engine helps clients accelerate their YouTube growth through structured programs and coaching. The company is a small, results-driven team that values accountability and client ascension.
Manage customer onboarding and ensure successful adoption of Cision platforms.
Collaborate with cross-functional teams to deliver a world-class customer experience.
Utilize strong communication and consultative skills to achieve customer outcomes.
Cision is the global leader in consumer and media intelligence, engagement, and communication solutions. With over 75,000 clients including 84% of the Fortune 500, they foster an inclusive culture and have been named a Top Diversity Employer.
Deliver world-class customer experience and provide first-line support for complex inquiries.
Investigate and resolve technical issues through emails, live chats, and support calls.
Partner with Product and Engineering teams to identify product opportunities and improve documentation.
AlphaSense provides AI-driven market intelligence for decision-making, trusted by over 6,000 enterprise customers. Founded in 2011, the company is headquartered in New York City with more than 2,000 employees globally.
Serve as a day-to-day support contact for a large portfolio of agencies, delivering guidance through Intercom and other channels.
Proactively engage customers post-launch to reinforce platform best practices, drive adoption, and support successful usage.
Monitor customer performance and usage signals to identify churn risk early and prioritize outreach.
MNTN provides advertising software for brands to reach their audience across Connected TV, web, and mobile. Named one of Ad Age's Best Places To Work in 2025 and one of Fast Company's Most Innovative Companies in 2023, the company has a people-first culture defined by trust, ambition, quality, and compassionate leadership.
Manage a portfolio of onboarding projects, ensuring timely delivery and quality.
Partner with customers to understand business requirements and design solutions.
Educate customers on Qualio products and best practices, coordinating with internal teams.
Qualio is a unified quality and compliance management platform for regulated organizations. The team is all-remote, distributed across North America, Europe, and Australia, with a focus on security and quality.
Manage and oversee a team of Client Success Managers to ensure successful customer outreach and business reviews.
Collaborate with internal departments to achieve customer success and maintain productive software use.
Mentor staff, delegate responsibilities, and ensure accountability in meeting score card metrics.
Nextech is a leader in specialty healthcare technology solutions. The company invests in its employees with competitive pay, bonuses, and comprehensive benefits, fostering a culture of diversity and inclusion.
Act as the primary point of contact for client-facing teams on onboarding topics, managing processes for enterprise-level clients with tailored workflows.
Execute and evaluate employee onboardings to improve service quality, collaborating with Customer Operations, Care, Experience, and Sales teams.
Maintain an up-to-date knowledge base and gather feedback to continuously improve the onboarding experience.
Remote solves modern organizations’ biggest challenge – navigating global employment compliantly with ease, making it possible for businesses of all sizes to recruit, pay, and manage international teams. With a global team working from 6 continents and a fully remote culture, Remote fosters innovation and automation in every role.
Serve as account owner, driving adoption, retention, and expansion across a large customer portfolio.
Identify and mitigate churn risk while maintaining monthly recurring revenue through proven strategies.
Build strong relationships as a trusted advisor, leveraging multi-channel communication to ensure customer success.
SOCi is redefining multi-location marketing with the world's first agentic workforce, offering AI-powered solutions for local search visibility. Trusted by leading brands like Ford and Ace Hardware, the company is recognized as one of the World's Most Innovative Companies with a collaborative, dynamic culture.
Own a portfolio of customers end-to-end, from onboarding through renewal and growth, with real accountability for outcomes.
Connect product adoption to meaningful business value, not just usage metrics.
Manage complex relationships with multiple stakeholders across revenue, marketing, and operations.
1mind builds AI Superhumans that transform B2B sales by qualifying leads, running demos, handling objections, and onboarding customers 24/7. Backed by $40M from Battery Ventures, the company is a remote-first team of builders working at the intersection of AI, product, and GTM innovation.
Proactively reach out to at-risk customers via calls and emails to prevent churn.
Identify root causes of customer concerns and provide consultative solutions.
Document interactions and track outcomes to support retention goals.
We are an AI-powered business operating system for agencies, entrepreneurs, and SMBs. We have over 2,000 team members across 10+ countries and operate as a global, remote-first organization built for speed and ownership.