New Partner Engagement Specialist

What you’ll do:

• Serve as a day-to-day support contact for a large portfolio of agencies, delivering timely, high-quality guidance through Intercom and other channels, with live support for complex or time-sensitive issues when needed.
• Proactively engage customers post-launch to reinforce platform best practices, drive adoption, and support successful, repeatable usage.
• Educate customers on platform features and workflows while guiding them toward self-service tools and resources whenever possible.

What success looks like:

• Agencies move smoothly through key stages of the MNTN journey with minimal friction.
• Retention improves as risk signals are identified early and addressed promptly.
• Engagement with core platform features and self-service tools increases, reinforcing stable usage.

What you’ll bring:

• 3 years of experience in customer success, customer support, account coordination, or a related customer-facing role.
• Strong written communication skills, with the ability to deliver clear, concise guidance at scale through email and in-app messaging.
• Comfort supporting a high volume of customers and navigating competing priorities effectively.