Work directly with clients to reduce cancellations and improve satisfaction.
Resolve cancellation requests with tailored solutions via phone, email, and chat.
Manage scheduling and case tracking while handling high call volume.
SAPS LLC is a company that helps dogs and their owners by retaining customers and reducing cancellations. The team is remote, collaborative, and supportive with full-time work from home.
Provide support via phone, email, and chat to resolve cancellation requests with tailored solutions.
Assist clients based on needs while managing scheduling and case tracking.
De-escalate and retain dissatisfied customers in a high call volume environment.
SAPS LLC is a company that hires retention specialists to reduce cancellations and improve customer satisfaction in a remote call center environment. They foster a collaborative and supportive team culture, with a focus on making a real impact helping dogs and owners.
Execute targeted outreach campaigns to warm but low-engagement international and domestic customers to drive platform migration commitments.
Drive volume and secure scheduling dates for the T20 platform promotion, ensuring steady handoff to the Professional Services team.
Effectively navigate objections from customers unaware of product suite or at churn risk, re-educating on value and mitigating churn.
Hirevue is a hiring platform that uses video interviewing, assessments, and conversational AI to connect companies and candidates. It has hosted over 70 million video interviews and 200 million candidate engagements for over 1200 customers worldwide.
Ensure customers continue to get exceptional value from brightwheel and remain loyal, long-term customers.
Retain revenue through consultative engagement, digging into each customer’s needs and recommending the right products and solutions.
Understand every customer’s goals and priorities, and translate them into strategic recommendations that drive retention, product adoption, and overall satisfaction.
Brightwheel is the largest, fastest growing, and most loved platform in early education, trusted by millions of educators and families every day. The company is a three-time Cloud 100 company, backed by top investors, and has a distributed team with remote employees across every US time zone.
Drive customer retention by managing a dual-track book of business with proactive optimization and reactive cancellation saves.
Utilize strong communication and objection-handling skills to de-escalate concerns and translate data into compelling value narratives.
Achieve a 60%+ save rate through relationship management, data-informed storytelling, and genuine problem-solving.
Owner is the AI-native system that powers local business success, starting with restaurants by replacing multiple tools with a unified platform. With a team of top talent from companies like Shopify and HubSpot in the low hundreds, Owner operates as a remote-first, global company.
Build scalable onboarding experiences including email sequences, in-app guides, and webinars.
Monitor customer health at scale using adoption signals and engagement data.
Collaborate cross-functionally with Marketing, Product, and High Touch CS.
Solink transforms video security into real-time operational insights by integrating with existing cameras and systems. Trusted by over 30,000 locations across 32+ countries, they are rapidly growing and recognized as one of Ottawa's Best Places to Work.
Make high-volume outbound cold calls to prospective customers.
Qualify leads using client-provided criteria.
Schedule appointments for sales representatives.
Bullpen Talent connects exceptional remote professionals with growing U.S. companies. We place experienced remote professionals with high-quality U.S. companies, offering long-term fully remote opportunities.
Own and grow a book of existing high-value customer accounts, building strong relationships and driving retention.
Hit ambitious monthly revenue, unit, retention, and activity goals through consistent outbound outreach and pipeline management.
Lead discovery conversations with administrators to uncover needs, identify expansion opportunities, and close revenue.
Brightwheel provides a modern technology platform for early education, serving millions of educators and families daily. The company is a three-time Cloud 100 company backed by top investors and has a distributed, customer-focused team across all US time zones.
Respond quickly to inbound leads across phone, email, text, and web forms to maximize conversions.
Guide prospects through pricing and booking decisions, closing sales with clear, confident communication.
Support customer success through post-service check-ins, feedback collection, and CRM management.
Jobgether is an AI-powered job matching platform that connects candidates with hiring companies. It uses technology to ensure fair and efficient application reviews, supporting a fast-scaling service business.
Identify and qualify high-value prospects through research, networking, and outreach, leveraging platforms like LinkedIn and AI tools.
Manage a robust pipeline of qualified opportunities, accurately tracking all interactions in CRM systems like HubSpot.
Conduct discovery calls, present value propositions, and partner with sales to transition qualified leads.
Implicit is a startup creating an industry-leading Maintenance and Support Knowledge Engine. They are building a trusted knowledge foundation for the hybrid workforce and are a small, collaborative team.
Run discovery and consultative conversations with prospective customers, focused on long-term fit and outcomes.
Own the full customer journey from first conversation through onboarding, adoption, and renewal.
Surface patterns across accounts and bring them back to the team to improve how we work and what we build.
Small Improvements builds feedback and performance software for teams. They are a small, thoughtful team of 19, mainly based in Berlin with colleagues in the US.
Coach and mentor Customer Success Managers to improve customer satisfaction, retention, and relationship management.
Conduct quality reviews on customer interactions and provide detailed feedback.
Develop and deliver coaching plans tailored to individual performance metrics and team goals.
Wing Assistant provides virtual assistant and customer success services to businesses. The company is a growing remote organization that values coaching, quality, and continuous improvement.
Qualify inbound and outbound leads, assessing eligibility and booking high-quality appointments for licensed agents.
Identify qualifying life events (QLEs) and pre-screen clients for ACA and private PPO options.
Maintain accurate CRM records and follow up with leads via text and email campaigns.
We are a U.S.-based health insurance agency focused on qualifying leads and booking appointments for licensed agents. We are a growing company with a remote team culture.
Engage warm leads and convert interest into qualified sales appointments through outbound calls.
Contact business owners and marketing professionals using a structured script while maintaining a natural tone.
Objectively handle objections, qualify leads, and schedule appointments for the internal sales team.
Jobgether is an AI-powered job matching platform that connects candidates with hiring companies. The company uses technology to ensure applications are reviewed quickly and fairly, focusing on core requirements.
Convert warm inbound leads into qualified patients through consultative conversations and relationship-building.
Conduct outbound outreach campaigns to re-engage inactive leads and identify new conversion opportunities.
Achieve and exceed daily, weekly, and monthly activity and conversion targets while managing a high-volume sales pipeline.
Our partner is a company expanding access to innovative healthcare services through telehealth. They operate in a fast-paced startup environment with a high-autonomy culture that values ownership, accountability, and execution.
Manage live inbound calls using a consultative, needs-based approach to guide clients through enrollment.
Overcome objections with confidence, empathy, and integrity while meeting performance goals.
Collaborate with management for ongoing coaching and development in a remote environment.
TurboDebt helps people regain control of their finances and build a path toward a debt-free future. With over 300 team members across the country, they provide customized repayment solutions in a supportive, performance-driven culture.
Customize protection programs for working families and monitor customer satisfaction.
Contact prospective clients through warm leads via Zoom to schedule appointments and quote coverage.
Determine clients' needs, research current coverage, and maintain business through product sales, referrals, and renewals.
The company provides leads and helps working families nationwide with protection programs. The team is career-minded and offers bonuses, lifetime residual income, and full benefits in a supportive culture that feels like a second family.
Communicate with prospective and current clients by phone to explain service options and assist with inquiries.
Document client interactions and maintain accurate records while following company procedures.
Utilize strong communication and organizational skills to work independently in a remote setting.
S&A Group provides professional client support and benefits solutions through phone-based communication and account assistance. They are a growing team focused on accountability, consistency, and professional development, offering a supportive environment for long-term success.
Execute outbound calls for cold outreach, dead lead reactivation, and conference follow-up using structured scripts.
Qualify leads by identifying decision-maker status, budget, authority, urgency, and need before booking meetings.
Log all call attempts and outcomes in Google Sheets and submit daily activity summaries via Microsoft Teams.
20four7VA is a company that provides virtual assistant and outsourcing services, rebuilding its outbound sales engine under a newly structured Growth Department. The company offers various roles, free training, constant support, and a vibrant community for independent contractors.
Own a large portfolio of accounts (150+), ensuring strong retention and product adoption at scale.
Deliver value through creative, scalable methods like Loom videos, email playbooks, and group training sessions.
Manage renewal conversations by showcasing usage and outcomes, even with hard-to-reach customers.
Spellbook is the most comprehensive AI copilot for transactional lawyers, working inside Microsoft Word to help legal teams draft, review, and negotiate contracts faster. With over 4,000 users and backed by $80 million in funding, the company focuses on simplifying legal workflows and eliminating drudgery.