Similar Jobs
See allRetention Specialist
SAPS LLC
US
Retention
Customer Service
Negotiation
Customer Retention Specialist
HighLevel
US
Communication
Objection Handling
CRM
Remote Customer Support Specialist (Dog Training / Pet Services)
Dog Academy
US
Customer Support
Communication
Call Center
Customer Retention Specialist (Pacific Time Hours)
Trupanion
US
Customer Retention
Account Management
CRM
Customer Retention Manager
Owner
Global
Communication
Negotiation
Data Analysis
About the Role:
- SAPS LLC is hiring Retention Specialists to join our remote call center team.
- In this role, you’ll work directly with clients to reduce cancellations, improve satisfaction, and retain customers throughout their journey.
What You’ll Do:
- Provide support via phone, email, and chat.
- Resolve cancellation requests with tailored solutions.
- Assist clients based on needs and manage scheduling and case tracking.
Minimum Requirements:
- Experience in retention, customer service, or call center roles.
- Strong negotiation and problem-solving skills.
- Ability to de-escalate and retain dissatisfied customers.
Why Join Us:
- Work from home full-time.
- Make a real impact helping dogs and owners.
- Collaborative and supportive team environment.
Saps LLC
SAPS LLC is a company that hires retention specialists to reduce cancellations and improve customer satisfaction in a remote call center environment. They foster a collaborative and supportive team culture, with a focus on making a real impact helping dogs and owners.