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About the Role:
- Hiring Retention Specialists to join the remote call center team.
- Work directly with clients to reduce cancellations and improve satisfaction.
- Retain customers throughout their journey.
What You'll Do:
- Provide support via phone, email, and chat.
- Resolve cancellation requests with tailored solutions.
- Assist clients based on needs and manage scheduling and case tracking.
Minimum Requirements:
- Experience in retention, customer service, or call center roles.
- Strong negotiation and problem-solving skills.
- Ability to de-escalate and retain dissatisfied customers.
Why Join Us:
- Work from home full-time.
- Make a real impact helping dogs and owners.
- Collaborative and supportive team environment.
SAPS LLC
SAPS LLC is a company that helps dogs and their owners by retaining customers and reducing cancellations. The team is remote, collaborative, and supportive with full-time work from home.