Customer Retention Manager
Remote regions
GlobalBenefits
Unlimited PTO
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The Opportunity & You:
- You will ensure customers find value in Owner's offerings by managing a dual-track book of business.
- You will handle proactive optimization and reactive cancellation requests with a focus on exceeding 60% retention.
- You will leverage communication and data skills to leave customers more bought-in.
What We Look For:
- A customer-centric approach with empathy and professionalism.
- Strong communication and negotiation skills with expertise in objection handling.
- Ability to translate customer usage data into compelling narratives.
The Impact You Will Have:
- Deliver a world-class customer experience and drive retention with a 60%+ save rate.
- Help customers improve ROI through strategic advice and problem-solving.
- Influence product roadmap by uncovering opportunities.
Owner
Owner is the AI-native system that powers local business success, starting with restaurants by replacing multiple tools with a unified platform. With a team of top talent from companies like Shopify and HubSpot in the low hundreds, Owner operates as a remote-first, global company.