Renewals Manager

Key Responsibilities:

• Manage the full renewal lifecycle for all accounts: outreach, risk triage, negotiation, and close.
• Maintain a rolling 90-120 day renewal forecast; report weekly on pipeline health, risk, and expected outcomes.
• Develop a data-driven renewal strategy for each account before entering any negotiation.

Building the Function:

• Build the renewals playbook from scratch: outreach cadences, escalation frameworks, negotiation guidelines.
• Own the KPI framework for renewals — anchor it in leading indicators like MAU/WAU and consumption pacing.
• Hire and develop a team of Renewals Specialists as the function scales.

Cross-Functional Alignment:

• Represent renewal risk in deal reviews, QBRs, and exec-level revenue conversations.
• Partner with CSMs on health scores and churn signals — as part of the same team, this is a tight loop.
• Work with Product to access and interpret usage data and translate it into renewal risk signals.