Own the full renewals cycle including tracking, negotiations, and closing.
Build the renewals process from scratch with timelines, escalation paths, and risk triggers.
Design and maintain renewal reporting and forecasting for leadership.
Oneleet is a fast-growing security and compliance platform that helps companies achieve standards like SOC 2 and ISO 27001. They just raised a $33 million Series A, are growing rapidly, and have a team with decades of industry experience and a rebel culture.
Own and shape the renewals function for the Security product, defining processes, policies, playbooks, and commercial standards.
Partner daily with Finance, Sales, and Customer Success to drive on-time renewals, eliminate backlog, and hit retention targets.
Shift renewal engagement to a proactive 90-day cadence and build a light expansion motion for upsell and cross-sell opportunities.
Genea provides cloud-based physical security, submeter billing and on-demand HVAC solutions to over 1 million users across 39 countries. The company has been recognized as a Top Workplace from 2021-2025 with a 4.3 Glassdoor rating and fosters an environment of teamwork, transparency, and authenticity.
Manage the renewal process for high-value customer accounts, maintaining client relationships and addressing retention challenges.
Proactively mitigate churn risks, identify growth opportunities, and collaborate with sales and customer success teams.
Build client relationships, understand needs, address concerns, and identify opportunities to provide tailored solutions.
1Password is building the foundation for a safe, productive digital future. They have surpassed $400M in ARR and are continuing to accelerate, earning a spot on the Forbes Cloud 100 and teaming up with partners like Oracle Red Bull Racing.
Negotiating and finalising renewals by interacting with customer decision-makers and end-users, building positive relationships with the customer and internal teams.
Focus on client retention and revenue expansion within your assigned book of business.
Work closely with sales and customer success teams to identify opportunities for renewal and expansion within our existing customer base.
New Relic is a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems.
Build and own the auto-renew program for eligible accounts.
Design, configure, and iterate on renewal email cadences in Outreach.
Define and operationalize segment-specific renewal strategies across SMB, CMM, and ENT.
Superhuman is an AI productivity platform aiming to unlock the potential in everyone. They empower over 40 million people and 50,000 organizations worldwide to eliminate busywork and focus on what matters.
Act as the primary sales interface for renewals with partners and customers, developing win/win proposals.
Collaborate with internal sales and success teams to price, quote, and process renewal contracts.
Manage a portfolio to achieve 100% on-time renewals and increase retention rates.
Encoura empowers students and institutions to make informed decisions through data and analytics. The company has been operating since 1972 and offers a range of products and services for higher education enrollment, research, marketing, and student success.
Manage a high-volume portfolio of accounts, driving product adoption.
Own renewals — using your product knowledge, data, and playbooks to engage customers.
Collaborate with Sales, Product, and Support to elevate the customer voice.
Calendly's product helps millions of people. It is experiencing exciting product growth and is a great place to learn, grow, and do the best work of your life.
Proactively manage a portfolio of midmarket and enterprise client accounts to drive renewals and upsells
Develop strong relationships with stakeholders within client organizations to understand their business needs, use cases and satisfaction with our products
Act as the primary point of contact for clients throughout the contract renewal process, addressing any concerns or issues and providing solutions that yield on-time renewals
Morning Consult is a global decision intelligence company, changing how modern leaders make smarter decisions. The company pairs its proprietary high-frequency data with applied artificial intelligence to inform decisions on what people think and how they will act.
Coordinate and execute customer renewals across contract and subscription portfolios.
Manage renewal data in CRM systems like Salesforce and Gainsight.
Support low-touch and distributor-led renewal processes to ensure revenue continuity.
Jobgether uses an AI-powered matching process to review applications quickly and fairly. They support remote-first work environments and operate as a partner company for hiring.
Lead, coach, and develop a team of CSMs across all customer segments.
Own the team's renewal performance and drive toward a consistent 95%+ renewal rate.
Build scalable team structure, playbooks, and processes that keep CS quality high as the business grows.
DataGrail is the Agentic Data Privacy Platform leveraging AI to automate privacy and control risk for leading brands. They are rated 4.8/5 stars on G2 and is a two-time recognized privacy leader by IDC.
Own and execute sub-$2,500 renewal opportunities in your region.
Work the Foundation renewal playbook: outreach, quote delivery, follow-up, and close.
Maintain Salesforce hygiene daily (update stages, close dates, and next steps).
GoGuardian helps build a future where all learners are ready and inspired to solve the world’s greatest challenges. They are an outcomes-focused learning company with a steadfast focus on improving learning environments. They are a remote team of diverse, committed, mission-driven employees.
Create digital-first onboarding motions for new Mid-Market customers at scale.
Anchor customer conversations around business impact, including cost structure reduction and scalable output.
Manage a pooled book of business using tech-touch and structured outreach campaigns.
HeyGen aims to democratize visual storytelling through accessible technology. They're building technology to empower individuals to connect with and inspire audiences by making video content creation scalable and cost-effective.
Oversee the relationship and strategic management of significant mid-market accounts.
Drive customer retention and growth within accounts, applying a consultative approach.
Guide clients in leveraging the CX platform for maximum impact, ensuring long-term satisfaction.
SugarAI is redefining CRM for the age of AI, turning fragmented customer and revenue signals into clear, prioritized action. The global team is united by a shared commitment to impact, ownership, and continuous growth, creating an environment where thoughtful ideas move quickly.
Manage and execute contract renewals, upsells, and cross-sells to maximize contract value while enhancing customer relationships.
Develop and maintain strategic account plans to identify customer requirements, mitigate risks, and drive on-time renewal closures.
Establish and maintain deep relationships with multiple stakeholders across customer organizations, acting as a trusted advisor.
LinkedIn is the world’s largest professional network, built to create economic opportunity for every member of the global workforce. They help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day.
Own North American renewal and net retention performance.
Drive marketplace engagement across the NA customer base.
Lead and develop a high-performing team.
LevelTen Energy aims to accelerate the energy transition. They run the world’s largest clean energy marketplace, connecting buyers and sellers, and enabling them to get deals done faster with cutting-edge market intelligence reports and software, and transaction tools.
Manage and grow a portfolio of small to mid-sized business accounts through proactive outbound calling.
Present and close renewal opportunities virtually with existing clients, overcoming objections and communicating value.
Maintain accurate customer records, build pipeline, and manage forecasting using Salesforce.
Pitney Bowes is a technology-driven company that provides SaaS shipping solutions, mailing innovation, and financial services to clients worldwide. With a global presence and a focus on delivering excellence, the company fosters a collaborative culture where team members act with urgency and purpose.
Lead and coordinate pre-sales, services, and customer success activities to drive renewals and expansion.
Develop and execute business-outcome based strategic account plans and maintain trusted advisor status.
Conduct negotiations via contract management and pricing strategy, and attain accurate revenue forecasts.
Nexthink is the leader in digital employee experience management software, providing IT leaders with insight to diagnose and fix issues at scale. With over 1,500 customers and 1,200 employees across 5 continents, Nexthink operates as one team with a commitment to diversity and inclusion.