Drive customer retention by managing a dual-track book of business with proactive optimization and reactive cancellation saves.
Utilize strong communication and objection-handling skills to de-escalate concerns and translate data into compelling value narratives.
Achieve a 60%+ save rate through relationship management, data-informed storytelling, and genuine problem-solving.
Owner is the AI-native system that powers local business success, starting with restaurants by replacing multiple tools with a unified platform. With a team of top talent from companies like Shopify and HubSpot in the low hundreds, Owner operates as a remote-first, global company.
Educate and support customers requesting policy cancellation through inbound calls and email, managing high volumes with empathy and efficiency.
De-escalate challenging situations with professionalism, re-educating pet parents on the lifetime value of coverage.
Navigate multiple systems, document interactions in CRM, and meet productivity targets in a fast-paced remote contact center.
Trupanion is a leading provider of medical insurance for cats and dogs in North America, dedicated to helping pet owners budget and care for their pets. They offer a collaborative, pet-friendly environment with a focus on teamwork and innovation, employing a large remote and hybrid workforce.
Assist clients via phone, chat, and video to resolve inquiries and support program needs.
Maintain strong customer relationships and resolve issues efficiently and professionally.
Support trainers and clients with program questions using strong communication skills.
Dog Academy provides customer support and training services for dog owners and trainers. They foster a collaborative and supportive team environment with a focus on making an impact helping dogs and owners.
Help strengthen Yelp’s revenue retention by providing exceptional customer support.
Consult and educate current Yelp advertisers via an inbound phone queue.
Show clients the value of Yelp by highlighting their investment returns.
Yelp's Customer Success team helps local businesses grow by providing a 5-star experience to small business advertisers. They value diversity and believe diverse backgrounds strengthen their teams.
Own the customer lifecycle, from onboarding to renewal and expansion.
Negotiate and close contract renewals for a defined book of business.
Develop trusted advisor relationships and serve as escalation point for customers.
People Data Labs provides people and company data, handling data collection and standardization. Backed by top VCs, they are a small startup building a highly functional team with an 'one-team, one-dream' culture.
Manage inbound client communications and ensure a consistent, high-quality customer experience.
Conduct consultative conversations to understand client needs, goals, and concerns.
Collaborate with internal teams to improve onboarding, retention, and overall customer success processes.
Jobgether uses an AI-powered matching process to ensure applications are reviewed quickly, objectively, and fairly. The system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.
Assist with resolving escalated customer inquiries related to a customer’s subscription and ultimately retain their business.
Be autonomous to present appropriate save offers while defending the value of Houzz Pro.
Thoughtfully defend the program when concerns arise and collect payment for accounts assigned to you that are actively in payment decline.
Houzz is the leading platform for home remodeling and design, providing an all-in-one software solution for industry professionals and tools for homeowners to update their homes from start to finish. Houzz is a community-centric, innovative tech company that continues to disrupt the home renovation and design industry.
Onboard and train customers, helping them get the most value from DataDocks.
Troubleshoot issues, test new features, and gather customer feedback to improve the product.
Work closely with the team on product improvements and become the internal voice of the customer.
DataDocks is a SaaS company that helps warehouses and logistics teams organize truck scheduling and facility appointments. Since 2013, we've worked with brands like HelloFresh and Pepsi and continue to grow with a small, mighty team where ideas move quickly.
Communicate with prospective and current clients by phone to explain service options and assist with inquiries.
Document client interactions and maintain accurate records while following company procedures.
Utilize strong communication and organizational skills to work independently in a remote setting.
S&A Group provides professional client support and benefits solutions through phone-based communication and account assistance. They are a growing team focused on accountability, consistency, and professional development, offering a supportive environment for long-term success.
Answer inbound calls and schedule service appointments
Respond to customer requests (email, webchat, text) to resolve issues
Maintain and update customer database with complete and accurate information
T3 Services Group is transforming the trades one customer at a time with their top notch residential HVAC, Plumbing, & Electrical services. They operate under a philosophy of running their business in new and unconventional ways that elevate the experience customers have when they enter their home.
Handle inbound and outbound calls, texts, and emails to resolve customer inquiries.
Document all interactions accurately and manage cases within company systems.
Escalate complex issues and collaborate with teams to ensure timely resolution.
Five Star Solutions provides customer service and support solutions. The company values diversity and is committed to a professional, diverse workforce, hiring the best available people.
Assist customers over phone, email, and chat with product and service questions.
Proactively identify solutions and resolve issues from start to finish.
Provide best-in-class service in a fast-paced environment with technical support.
Koala Health simplifies pet healthcare by delivering medications and health products directly to pet parents. It is a fast-growing veterinary pharmacy with a remote-first culture built on flexibility and trust.