Work directly with clients to reduce cancellations and improve satisfaction.
Resolve cancellation requests with tailored solutions via phone, email, and chat.
Manage scheduling and case tracking while handling high call volume.
SAPS LLC is a company that helps dogs and their owners by retaining customers and reducing cancellations. The team is remote, collaborative, and supportive with full-time work from home.
Proactively reach out to at-risk customers via calls and emails to prevent churn.
Identify root causes of customer concerns and provide consultative solutions.
Document interactions and track outcomes to support retention goals.
We are an AI-powered business operating system for agencies, entrepreneurs, and SMBs. We have over 2,000 team members across 10+ countries and operate as a global, remote-first organization built for speed and ownership.
Assist clients via phone, chat, and video to resolve inquiries and support program needs.
Maintain strong customer relationships and resolve issues efficiently and professionally.
Support trainers and clients with program questions using strong communication skills.
Dog Academy provides customer support and training services for dog owners and trainers. They foster a collaborative and supportive team environment with a focus on making an impact helping dogs and owners.
Educate and support customers requesting policy cancellation through inbound calls and email, managing high volumes with empathy and efficiency.
De-escalate challenging situations with professionalism, re-educating pet parents on the lifetime value of coverage.
Navigate multiple systems, document interactions in CRM, and meet productivity targets in a fast-paced remote contact center.
Trupanion is a leading provider of medical insurance for cats and dogs in North America, dedicated to helping pet owners budget and care for their pets. They offer a collaborative, pet-friendly environment with a focus on teamwork and innovation, employing a large remote and hybrid workforce.
Drive customer retention by managing a dual-track book of business with proactive optimization and reactive cancellation saves.
Utilize strong communication and objection-handling skills to de-escalate concerns and translate data into compelling value narratives.
Achieve a 60%+ save rate through relationship management, data-informed storytelling, and genuine problem-solving.
Owner is the AI-native system that powers local business success, starting with restaurants by replacing multiple tools with a unified platform. With a team of top talent from companies like Shopify and HubSpot in the low hundreds, Owner operates as a remote-first, global company.