Facilitate client onboarding, training, and ongoing support via video, phone, and email.
Resolve customer inquiries and troubleshoot escalated issues across multiple channels.
Build strong client relationships to promote product adoption and drive retention.
Cloudbeds is a hospitality technology company that provides an intelligently designed platform powering properties across 150 countries, processing billions in bookings annually. With over 650 employees across 40+ countries, the company fosters a collaborative, remote-first culture focused on innovation and transforming hotel operations.
Provide exceptional customer support to hotel properties across multiple channels, resolving inquiries and troubleshooting issues.
Foster strong customer relationships to drive loyalty, retention, and increased software adoption.
Create training materials and update support resources to stay ahead of system updates.
Cloudbeds provides an intelligently designed platform that powers properties across 150 countries, processing billions in bookings annually. We are a remote team of over 650 employees across 40+ countries, with a culture of innovation, diversity, and collaboration.
Manage a focused portfolio of high-value hotel customers in Thailand as their primary point of contact and strategic advisor.
Drive net dollar retention by identifying upsell and expansion opportunities and implementing proactive churn reduction strategies.
Conduct regular on-site property visits across Thailand and collaborate cross-functionally to resolve complex escalations.
Cloudbeds is a hospitality technology company that provides an intelligently designed platform for properties across 150 countries. With over 650 employees across 40+ countries, they are recognized as a top workplace and focus on innovation and inclusion.
You will step in at the critical moment clients configure and activate their communication tools, acting as a strategic operational partner to get their guest communications running.
You will demystify telecom and compliance, navigate A2P 10DLC registrations, and own the guest communication pipeline by troubleshooting messaging channels.
You will collaborate with Onboarding Coaches, maintain flawless context in CRM, and standardize repetitive tasks using automation to focus on personalized guidance.
Cloudbeds is a hospitality technology company that provides an intelligently designed platform to power properties across 150 countries, processing billions in bookings annually. The fully-remote team of 650+ employees across 40+ countries is diverse, innovative, and passionate about transforming hospitality through AI and unified solutions.
Lead, coach, and develop a team of Customer Support Leads to deliver exceptional support to hoteliers.
Act as primary escalation point for complex customer issues, drawing on hotel operations background to drive resolution.
Own and drive key support metrics, including CSAT, NPS, SLA adherence, and First Contact Resolution.
Cloudbeds builds an intelligently designed platform for hospitality, powering properties across 150 countries with billions in bookings annually. With over 650 employees across 40+ countries, they are a remote-first team that values innovation and collaboration.
Own the end-to-end rollout and success of French customers, from onboarding through adoption and ongoing customer health.
Deliver dynamic training sessions and monitor customer health to drive adoption and proactively re-engage users.
Collaborate with cross-functional teams to optimize training materials and solve onboarding challenges for the French market.
Voize builds AI companions that automate digital workflows for frontline workers, such as caregivers, to give them more time for human connection. The company is backed by $50M in Series A funding, has over 200,000 users, and fosters an open, collaborative culture.
Own Cloudbeds' thought leadership strategy and editorial calendar to define industry narratives.
Lead original research programs end-to-end, transforming data into authoritative content.
Develop executive viewpoints and presentations that drive the company's industry narrative.
Cloudbeds provides an intelligently designed platform that powers properties across 150 countries, transforming hospitality through unified technology. The company has 650+ employees across 40+ countries and fosters a remote-first, inclusive culture with a focus on innovation and collaboration.