Lead, coach, and develop a team of Customer Support Leads to deliver exceptional support to hoteliers.
Act as primary escalation point for complex customer issues, drawing on hotel operations background to drive resolution.
Own and drive key support metrics, including CSAT, NPS, SLA adherence, and First Contact Resolution.
Cloudbeds builds an intelligently designed platform for hospitality, powering properties across 150 countries with billions in bookings annually. With over 650 employees across 40+ countries, they are a remote-first team that values innovation and collaboration.
Provide exceptional customer support to hotel properties across multiple channels, resolving inquiries and troubleshooting issues.
Foster strong customer relationships to drive loyalty, retention, and increased software adoption.
Create training materials and update support resources to stay ahead of system updates.
Cloudbeds provides an intelligently designed platform that powers properties across 150 countries, processing billions in bookings annually. We are a remote team of over 650 employees across 40+ countries, with a culture of innovation, diversity, and collaboration.
Champion the critical post-launch period, providing high-touch support and personalized guidance to hoteliers transitioning to their live environment.
Leverage AI tools and automation to resolve repetitive technical issues, freeing up time for strategic troubleshooting and deep product adoption.
Manage tight SLAs and collaborate across time zones to ensure clients feel supported and confident from day one.
Cloudbeds is a hospitality software platform that powers properties across 150 countries, processing billions in bookings annually. With over 650 employees in 40+ countries, we are a remote-first team of innovators passionate about transforming hospitality through AI and technology.
Lead and scale the onboarding function for Cloudbeds' fastest-growing mid-market customer segment, guiding customers from contract to go-live and adoption.
Build standardized onboarding frameworks, SOPs, and metrics for complex multi-property deployments, ensuring world-class customer experience and repeatable processes.
Partner cross-functionally with Sales, Product, Support, and Account Management to bridge sales promises with delivery, and serve as senior escalation point for complex deployments.
Cloudbeds provides a unified platform for hoteliers to manage operations and commercial strategy, processing billions in bookings annually across 150 countries. With over 650 employees spanning 40+ countries, the company fosters a remote-first, innovative culture focused on AI-powered solutions for hospitality.
Facilitate client onboarding, training, and ongoing support via video, phone, and email.
Resolve customer inquiries and troubleshoot escalated issues across multiple channels.
Build strong client relationships to promote product adoption and drive retention.
Cloudbeds is a hospitality technology company that provides an intelligently designed platform powering properties across 150 countries, processing billions in bookings annually. With over 650 employees across 40+ countries, the company fosters a collaborative, remote-first culture focused on innovation and transforming hotel operations.
Act as a strategic operational partner during the critical post-launch window, empowering clients to transform their properties.
Analyze live data flows, troubleshoot integrations, and design processes to eliminate live-environment friction.
Personalize every interaction, shielding clients from technical overwhelm and delivering an experience of Unreasonable Hospitality.
Cloudbeds provides an intelligently designed platform that powers properties across 150 countries, processing billions in bookings annually. We are 650+ employees across 40+ countries, with a diverse team speaking 30+ languages.
Client acquisition: Create new opportunities and upsell current customers, managing the full sales cycle.
Achieve sales KPIs and targets: Work towards daily, weekly, and monthly goals.
Presentation and negotiation: Prepare quotes, develop proposals, and negotiate contracts.
SiteMinder is the world's leading open hotel commerce platform, helping accommodation owners find and book more guests online. Supporting 50,000 hotels in 150+ countries, they process over 130 million reservations annually and foster a diverse, inclusive culture.
You will step in at the critical moment clients configure and activate their communication tools, acting as a strategic operational partner to get their guest communications running.
You will demystify telecom and compliance, navigate A2P 10DLC registrations, and own the guest communication pipeline by troubleshooting messaging channels.
You will collaborate with Onboarding Coaches, maintain flawless context in CRM, and standardize repetitive tasks using automation to focus on personalized guidance.
Cloudbeds is a hospitality technology company that provides an intelligently designed platform to power properties across 150 countries, processing billions in bookings annually. The fully-remote team of 650+ employees across 40+ countries is diverse, innovative, and passionate about transforming hospitality through AI and unified solutions.
Lead a high-performing sales team to drive MRR expansion and growth across a growing partner base.
Build an inclusive work environment, establish clear KPIs, and collaborate with cross-functional partners.
Travel to key markets for sales support and to ensure optimal customer experience.
SevenRooms helps restaurant operators manage guest relationships and drive growth through its operator-first platform. The team is composed of strategic thinkers and passionate relationship-builders focused on hospitality.
Facilitate client onboarding, training, and support via video, phone, and email.
Resolve customer inquiries and troubleshoot escalated issues across multiple channels.
Partner with Sales to define success, demonstrate ROI, and drive retention.
Cloudbeds builds a unified platform for hospitality, powering properties across 150 countries. With over 650 employees in 40+ countries, they are a diverse, remote-first team focused on AI-driven innovation.
Serve as the lead point of contact for enterprise hospitality clients, managing account relationships and ensuring workforce fulfillment.
Build and maintain strong relationships with regional directors and executives, understanding industry dynamics to proactively meet needs.
Drive contract growth and retention, identify upsell opportunities, and deliver quarterly business reviews.
WorkWhile matches hourly workers with shifts in hospitality, catering, and events. Backed by Khosla Ventures and recognized by the Inc. 5000 for 10x growth, it is a high-growth startup reshaping the future of work.
Own full-cycle sales for two category-leading platforms, driving complex multi-stakeholder deals across your enterprise book of business.
Build and manage a robust pipeline, deliver demos and proposals, and negotiate to close deals while keeping CRM accurate.
Partner closely with Marketing, Customer Success, and Partners to grow qualified pipeline and win rates.
Duetto is the hospitality industry's leading revenue management platform, providing a suite of tools to optimize revenue and profitability for hotels, resorts, and casinos. With a culture of innovation and partnership, the company has been named the #1 Best Place to Work in Hotel Tech in 2025 and is backed by GrowthCurve Capital.
Proactively drive new product attachment and build strong relationships across largest and most strategic customers in Thailand.
Advocate for the customer internally, focusing on a positive experience and identifying growth opportunities.
Partner with Enterprise Account Executive and Solution Engineering teams to onboard, train, and drive adoption with Enterprise customers.
Datadog is the leading observability and security platform for the AI era, providing unified visibility across the technology stack. Trusted by Fortune 500 companies and high-growth AI leaders, Datadog fosters an inclusive culture and offers opportunities to join Community Guilds and continuous professional development.
Handle billing and subscription inquiries via email and phone, escalating complex issues when necessary.
Manage billing tickets and calls, taking ownership of follow-ups and resolving sensitive customer situations.
Analyze billing ticket trends and propose improvements to enhance the customer experience.
Cloudbeds provides a unified platform for hospitality, powering properties across 150 countries and processing billions in bookings annually. They are a remote-first team of 650+ employees across 40+ countries, fostering a diverse and innovative culture.
Lead a team of Host Account Managers, coaching them to drive regional performance and host satisfaction.
Monitor KPIs like occupancy, retention, and CSAT, using data to improve portfolio health.
Serve as the senior escalation point for complex host issues and partner cross-functionally to enhance the host experience.
PadSplit is a mission-driven marketplace solving the affordable housing crisis by connecting hosts with qualified renters. The company is a growing, remote-first organization that values accountability, high performance, and direct feedback.
Prospect, source, and close new enterprise accounts within the hospitality space.
Build pipeline from scratch through outbound outreach and strategic account mapping.
Manage long and complex sales cycles involving VP- and C-level stakeholders.
SiteMinder provides a hotel commerce platform to help accommodation owners book guests online. The company supports 50,000 hotels in 150+ countries, processes over 130 million reservations yearly, and fosters a diverse and inclusive culture.
Build, strengthen, and expand executive-level relationships with hospitality brand leadership and key decision makers.
Lead the development and execution of strategic growth plans to increase Moen's long-term brand presence.
Partner with hospitality brands to develop long-term strategic agreements that create opportunities for downstream adoption.
We are an industry-leading home, security and digital products company. We support an inclusive culture where smart, ambitious people have the support to reach their fullest potential.
Develop trust relationships with major hotel clients to ensure long-term partnerships.
Expand existing customer relationships by proposing tailored solutions.
Achieve and exceed quarterly sales targets and collaborate with internal teams.
The Tripadvisor Group connects people to experiences worth sharing, aiming to be the world's most trusted travel source. As a publicly traded company with a portfolio of brands, it fosters a remote-friendly, flexible culture with a focus on execution and collaboration.
Manage a dedicated portfolio of PadSplit hosts, acting as a strategic partner and primary point of contact for support and relationship-building.
Drive host performance through data-driven check-ins, focusing on occupancy, satisfaction, and retention metrics.
Navigate complex issue resolution and contribute to scalable playbooks and team development.
PadSplit is a platform that aims to solve the affordable housing crisis by offering co-living rental opportunities. It is a marketplace connecting hosts with members, and the company values mission-driven work and has a growth-oriented culture.