Lead a team of Host Account Managers, coaching them to drive regional performance and host satisfaction.
Monitor KPIs like occupancy, retention, and CSAT, using data to improve portfolio health.
Serve as the senior escalation point for complex host issues and partner cross-functionally to enhance the host experience.
PadSplit is a mission-driven marketplace solving the affordable housing crisis by connecting hosts with qualified renters. The company is a growing, remote-first organization that values accountability, high performance, and direct feedback.
Review host accounts and activity to ensure policy compliance and take appropriate action.
Communicate professionally with hosts to resolve issues while maintaining standards.
Identify patterns and process improvements to enhance marketplace integrity.
Peerspace is an online marketplace connecting professionals with unique spaces for events and productions. The Host Success team maintains marketplace quality and trust.
Identify, build, and implement Host lifecycle strategies and campaigns across multiple channels.
Drive a testing and learning agenda by conducting extensive experimentation and in-depth user data analysis.
Own comprehensive reporting of all relevant KPIs, building dashboards and articulating results to stakeholders.
Airbnb is a global online marketplace for lodging and experiences, connecting hosts and guests. With over 5 million hosts and 2 billion guest arrivals, the company fosters a culture of inclusion and belonging.
Manage and retain a high-value book of ~200 Evolve listings.
Build strong, strategic relationships that reduce churn and drive long-term partnership value.
Act as a performance expert by delivering clear, data-driven insights on property and portfolio performance.
Evolve is a tech-enabled vacation rental management company that empowers homeowners and builds trust with guests through a scalable model. The company has a high-performing, customer-obsessed team focused on collaboration and accountability.
Act as a strategic operational partner during the critical post-launch window, empowering clients to transform their properties.
Analyze live data flows, troubleshoot integrations, and design processes to eliminate live-environment friction.
Personalize every interaction, shielding clients from technical overwhelm and delivering an experience of Unreasonable Hospitality.
Cloudbeds provides an intelligently designed platform that powers properties across 150 countries, processing billions in bookings annually. We are 650+ employees across 40+ countries, with a diverse team speaking 30+ languages.
Provide exceptional customer service to Airbnb's premium community, handling complex cases and ensuring resolution.
Utilize strong communication skills in English and Spanish to support guests and hosts across multiple channels.
Adapt to a fast-paced environment, demonstrating flexibility and ownership while collaborating with stakeholders.
Airbnb is a community marketplace for unique stays and experiences, connecting hosts and guests globally. With over 5 million hosts and 2 billion guest arrivals, Airbnb fosters a culture of inclusion and belonging.
Facilitate client onboarding, training, and support via video, phone, and email.
Resolve customer inquiries and troubleshoot escalated issues across multiple channels.
Partner with Sales to define success, demonstrate ROI, and drive retention.
Cloudbeds builds a unified platform for hospitality, powering properties across 150 countries. With over 650 employees in 40+ countries, they are a diverse, remote-first team focused on AI-driven innovation.
Manage a portfolio of affiliate and API-integrated demand partners, acting as their primary day-to-day contact for campaign management and support.
Support partner onboarding by coordinating with technical teams to ensure integrations are completed accurately and on schedule.
Monitor live campaigns, flag performance anomalies, and assist partners with technical questions related to API documentation and tracking setup.
Xsolla is a global commerce company that provides tools and services to help video game developers fund, distribute, market, and monetize their games. Headquartered in Los Angeles, they have helped over 1,500 game developers grow their businesses worldwide and emphasize a supportive, collaborative culture.
Own the strategic roadmap for the finance accounting platform, ensuring scalability for new products and geographies.
Lead end-to-end accounting workflows for new product launches, from impact assessment to production normalization.
Strengthen financial data integrity by refining pipeline controls and automating manual processes, supporting month-end close.
Airbnb was born in 2007 and has grown to over 5 million hosts who have welcomed over 2 billion guest arrivals globally. The company offers unique stays and experiences, fostering authentic community connections, and values inclusion and belonging.
Build and nurture deep strategic relationships with a portfolio of mobile gaming clients, serving as their trusted advisor.
Own end-to-end execution of partner deliverables, ensuring internal alignment and accountability.
Identify upsell and expansion opportunities, driving revenue growth through long-term relationship development.
Xsolla is a global leader in video game e-commerce, providing comprehensive solutions to game developers and publishers. We have a dynamic, collaborative team culture that values innovation and deep domain expertise.
Lead and scale paid acquisition for Host Growth across multiple channels.
Optimize campaigns to hit CPA, CAC, ROAS, and volume targets while balancing efficiency.
Design and lead A/B testing strategies for targeting, creative, bidding, and channel mix.
PadSplit is a marketplace that helps solve the affordable housing crisis by connecting hosts with tenants. It is a mission-driven company with a collaborative culture, seeking a performance marketer to scale host acquisition.
Lead daily execution and SLA delivery across three sub-teams for 60+ property management companies.
Coach Team Leads into stronger operational managers through structured coaching and career development.
Handle top-tier client escalations and partner with internal teams to translate operational pain into product improvements.
Extenteam is an AI-driven operations platform for short-term rental property managers, handling guest communication and daily workflows for over 80,000 properties. They are headquartered in Miami with a Shared Services team in Manila, and value a culture of operational excellence and AI adoption.
Own and grow a portfolio of key accounts across LATAM and NORAM, driving TTV, conversion, and revenue targets autonomously.
Build strong client relationships, coordinate cross-functionally with sales, support, product, and engineering to resolve issues.
Identify upsell and cross-sell opportunities, track account performance, and proactively resolve challenges to prevent churn.
Nuitée builds API-first infrastructure for the global travel industry, enabling seamless hotel connectivity for companies like Hopper, Priceline, and Uber. Founded in 2017 and backed by Accel and leaders from Booking.com, Stripe, and Shopify, the company has grown profitably with hubs across London, New York, and San Francisco.
Own the post-sale customer relationship, driving product adoption, satisfaction, and retention across the full customer lifecycle.
Guide customers from onboarding through renewal, expanding feature usage and identifying growth opportunities.
Advocate for customers by gathering feedback and collaborating with sales, support, and product teams.
momoGood is an AI-native platform that redefines modern giving, helping nonprofits, companies, and political organizations turn frictionless giving into lasting engagement. The company has helped raise over $1.7 billion worldwide and focuses on building a deliberate, impact-driven team and culture.
Manage guest communications across Airbnb, VRBO, Booking.com, phone, and text channels, meeting agreed response-time SLAs.
Resolve guest inquiries and common issues in real time using sound judgment, urgency, and property-specific information.
Escalate complex guest, maintenance, or property-readiness issues to appropriate stakeholders while maintaining ownership of frontline resolution.
Our client is a fast-growing short-term rental and property management company overseeing nearly 200 vacation rental properties across multiple US markets. Their culture is collaborative, entrepreneurial, and results-oriented, valuing accountability and continuous improvement.
Shape the product vision, strategy, and roadmap for Payment Accounts.
Lead cross-functional initiatives with teams across Payments, Trust, Guest & Host, and Compliance.
Build and scale platform capabilities for diverse guest and host use cases.
Airbnb connects guests with hosts for unique stays and experiences globally. The company has grown to over 5 million hosts and fosters a culture of inclusion and innovation.