Review and investigate reports of suspicious or policy-violating activity across the Handshake platform.
Enforce community guidelines and marketplace standards accurately, documenting investigations clearly.
Collaborate with cross-functional teams to improve detection, escalation, and enforcement processes.
Handshake powers 25 million job seekers, 1 million+ employers, and 1,600 educational institutions, founded on the belief that everyone deserves a path to a great career. The company has grown to a ~$1B run rate, paying ~$60M to over 30K individuals monthly, with a team of engineers and operators from top tech firms.
Lead a team of Host Account Managers, coaching them to drive regional performance and host satisfaction.
Monitor KPIs like occupancy, retention, and CSAT, using data to improve portfolio health.
Serve as the senior escalation point for complex host issues and partner cross-functionally to enhance the host experience.
PadSplit is a mission-driven marketplace solving the affordable housing crisis by connecting hosts with qualified renters. The company is a growing, remote-first organization that values accountability, high performance, and direct feedback.
Own and enforce Rules of Conduct, punishment framework, and escalation policies for platform safety.
Monitor support queue health, response times, and provide performance feedback to agents.
Lead a collaborative team bridging Trust & Safety and Support, and communicate community insights to product team.
Everskies is an online pixel doll platform for Gen Z, with a community that values creativity and expression. The team is small, fast-moving, and focused on keeping the platform safe and inclusive.
Analyze user behavior and transactions to identify risks, fraud, and policy violations.
Investigate suspicious activity and resolve complex cases to protect platform integrity.
Collaborate with cross-functional teams to improve risk operations and user safety.
The company operates a global online marketplace connecting buyers and sellers worldwide. It is a collaborative, inclusive, and fast-growing technology company with a distributed team focused on trust and safety.
Oversee daily operations of the Global Threat Assessment Program within the assigned region.
Manage threat assessment cases end-to-end, including triage, investigations, and incident management.
Maintain rigorous case documentation and regional situational awareness to ensure timely response.
Airbnb is a global hospitality platform that connects hosts and guests for unique stays and experiences. With over 5 million hosts and 2 billion guest arrivals, the company fosters a culture of belonging and innovation.
Provide exceptional customer service to Airbnb's premium community, handling complex cases and ensuring resolution.
Utilize strong communication skills in English and Spanish to support guests and hosts across multiple channels.
Adapt to a fast-paced environment, demonstrating flexibility and ownership while collaborating with stakeholders.
Airbnb is a community marketplace for unique stays and experiences, connecting hosts and guests globally. With over 5 million hosts and 2 billion guest arrivals, Airbnb fosters a culture of inclusion and belonging.
Identify and resolve risk-related issues on the platform.
Investigate patterns and trends in escalated incidents.
Manage high-risk situations with urgency and adhere to legal policies.
Roadie is a leading logistics and delivery platform that helps businesses manage complex delivery needs, reaching 97% of U.S. households. With over 310,000 independent drivers, the company emphasizes flexibility, trust, and safety in its platform operations.
Identify, build, and implement Host lifecycle strategies and campaigns across multiple channels.
Drive a testing and learning agenda by conducting extensive experimentation and in-depth user data analysis.
Own comprehensive reporting of all relevant KPIs, building dashboards and articulating results to stakeholders.
Airbnb is a global online marketplace for lodging and experiences, connecting hosts and guests. With over 5 million hosts and 2 billion guest arrivals, the company fosters a culture of inclusion and belonging.
Lead and coach a team of Trust & Safety Analysts across Fraud Operations and Disputes workflows.
Own daily operational performance across fraud alerts, transaction monitoring, manual reviews, disputes, escalations, productivity, quality, and SLA adherence.
Drive high standards of communication, structure, and follow-through, ensuring priorities and decisions are clearly documented.
MoonPay is a unified payments platform for digital currency, making it easy to buy, sell, swap, and pay in digital currencies. Trusted by over 30 million customers and 500+ ecosystem partners, the company is fully licensed in the U.S. and regulated across the UK, EU, Canada, and Australia, with a culture focused on accountability, rigor, and trust.
Lead enablement for global Law Enforcement Operations and Threat Assessment teams, ensuring accurate and timely response to lawful requests and serious safety incidents.
Develop and monitor metrics, reporting, and performance oversight across intake, investigation, assessment, response, and after-action learning.
Identify operational gaps and risk vulnerabilities, then drive improvements to tools, processes, and training for globally distributed teams.
Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals worldwide. The company offers unique stays and experiences that enable guests to connect with communities in a more authentic way.
Lead and manage the trust and safety operations for TrevorSpace, an online safe-space social network for LGBTQ+ young people, ensuring world-class enforcement standards and policy compliance.
Act as the ultimate escalation authority in a 24/7/365 environment, handling live crises and high-stakes incidents with decisive action.
Partner cross-functionally with legal, policy, technology, and communications teams to govern platform safety, develop SOPs, and drive automated moderation solutions.
The Trevor Project is the leading suicide prevention and crisis intervention organization for LGBTQ+ young people. For over 25 years, we have been saving lives through crisis services, research, advocacy, education, and peer support programs.
Review and triage incoming Art, Ops, Admin, and Sales-related requests to ensure proper routing and clarity.
Analyze requests for missing details or blockers and communicate with internal teams for resolution.
Support Sales through Freshchat and perform admin tasks with strong attention to detail and documentation.
Fresh Prints is a New York-based custom apparel startup that partners with student entrepreneurs to provide working capital, training, and support for building businesses. The company values long-term contributions, offers a remote work culture, and is committed to diversity and inclusion.
Manage and retain a high-value book of ~200 Evolve listings.
Build strong, strategic relationships that reduce churn and drive long-term partnership value.
Act as a performance expert by delivering clear, data-driven insights on property and portfolio performance.
Evolve is a tech-enabled vacation rental management company that empowers homeowners and builds trust with guests through a scalable model. The company has a high-performing, customer-obsessed team focused on collaboration and accountability.
Handle high-profile, complex cases involving severe escalations, executive requests, and regulatory issues with minimal supervision.
Mentor and guide L6 specialists, set standards for service recovery excellence, and influence process improvements.
Conduct root cause investigations, leverage data to drive systemic improvements, and collaborate cross-functionally for win-win resolutions.
Airbnb is a global platform that connects hosts offering unique stays and experiences with guests, fostering authentic community connections. With over 5 million hosts and 2 billion guest arrivals, we are a mission-driven company committed to belonging and innovation, operating with a unified team dedicated to our core values.
Act as a strategic operational partner during the critical post-launch window, empowering clients to transform their properties.
Analyze live data flows, troubleshoot integrations, and design processes to eliminate live-environment friction.
Personalize every interaction, shielding clients from technical overwhelm and delivering an experience of Unreasonable Hospitality.
Cloudbeds provides an intelligently designed platform that powers properties across 150 countries, processing billions in bookings annually. We are 650+ employees across 40+ countries, with a diverse team speaking 30+ languages.
Facilitate client onboarding, training, and support via video, phone, and email.
Resolve customer inquiries and troubleshoot escalated issues across multiple channels.
Partner with Sales to define success, demonstrate ROI, and drive retention.
Cloudbeds builds a unified platform for hospitality, powering properties across 150 countries. With over 650 employees in 40+ countries, they are a diverse, remote-first team focused on AI-driven innovation.
Ensure timely, efficient peer review of all submissions and resolve escalated queries from vendors and colleagues.
Troubleshoot persistent manuscript or system issues, providing expertise and recommending workflow improvements.
Contribute to operations projects and serve as daily liaison with vendor representatives, monitoring performance against KPIs.
PLOS is a catalyst in open science, publishing research to enable learning and reuse of scientific knowledge. The company is supported by a highly skilled global in-house team and values diversity and inclusion.
Record and monitor accounting transactions and assist with AP/AR reconciliations.
Coordinate property onboarding and offboarding while maintaining compliance.
Respond promptly to owner inquiries and handle chargeback disputes across OTAs.
We connect U.S.-based property management and short-term rental companies with highly skilled virtual professionals. We are a growing company that values dependability, collaboration, and support.
Manage key Trust & Safety programs to reduce harmful experiences for users.
Collaborate cross-functionally to identify and mitigate risks across products and services.
Apply data-driven frameworks to assess program effectiveness and drive improvements.
Mozilla is a non-profit-backed technology company that creates products like Firefox to shape a better internet. With over 225 million monthly users, the company operates with a mission-driven culture and is owned by the non-profit Mozilla Foundation.
Support research on misuse of Turnitin products and take action to halt offending accounts.
Analyze misuse reports to identify anomalies and unauthorized activities.
Work with teams to detect essay mills and improve identification of misuse cases.
Turnitin is a recognized innovator in global education, partnering with educators and institutions to develop learning integrity solutions. With over 16,000 academic institutions using their services in more than 185 countries, they offer a remote-first culture and a comprehensive benefits package.