Source Job

• Build and launch a structured GI onboarding program within 90 days using AI to reduce time-to-independent-deployment.
• Create a commercial capability playbook that converts investigator proximity into expansion pipeline for TRM's NRR target.
• Produce GI-specific training materials at product launch cadence to ensure readiness from day one.

TRM Labs provides AI-powered intelligence solutions to help public and private sector agencies investigate and disrupt crime. It is a Series C company with $220M in total funding, operating as a distributed-first team with hubs across the US, London, and Singapore.

• Investigate suspicious activity and enforce company policies to protect the expert contributor ecosystem.
• Identify emerging fraud trends and refine operational runbooks for detection and mitigation.
• Collaborate with cross-functional teams and vendors to maintain workforce integrity and compliance.

Snorkel AI helps enterprises transform expert knowledge into specialized AI at scale, starting as a Stanford AI Lab research project in 2015. The company works with some of the world's largest organizations to empower scientists, engineers, financial experts, and more to build custom AI with their data.

• Build from scratch a National Security, Law Enforcement, and Defense-focused business for TRM across Eastern Europe.
• Work with key security, defense, and law enforcement stakeholders to make TRM the number-one choice for blockchain investigations in the region.
• Own all revenue and quota responsibilities for TRM's largest Law Enforcement, National Security, and Defense customers across Eastern Europe.

TRM Labs provides AI-powered intelligence solutions that help public and private sector agencies investigate and disrupt crime. The EMEA Sales Team has a high-performing, positive, and open culture with a high degree of responsibility and freedom.

• Manage key Trust & Safety programs to reduce harmful experiences for users.
• Collaborate cross-functionally to identify and mitigate risks across products and services.
• Apply data-driven frameworks to assess program effectiveness and drive improvements.

Mozilla is a non-profit-backed technology company that creates products like Firefox to shape a better internet. With over 225 million monthly users, the company operates with a mission-driven culture and is owned by the non-profit Mozilla Foundation.

• Design and architect automated enforcement systems and review workflows that scale effectively while maintaining high accuracy.
• Review flagged content to drive enforcement and policy improvements, focusing on detecting AI-enabled influence operations and election interference.
• Keep up to date with emerging AI policy enforcement best practices and evolving threat actor tactics to inform decision-making.

Anthropic creates reliable, interpretable, and steerable AI systems. Our quickly growing team consists of researchers, engineers, policy experts, and business leaders working to build beneficial AI systems.

• Identify and resolve risk-related issues on the platform.
• Investigate patterns and trends in escalated incidents.
• Manage high-risk situations with urgency and adhere to legal policies.

Roadie is a leading logistics and delivery platform that helps businesses manage complex delivery needs, reaching 97% of U.S. households. With over 310,000 independent drivers, the company emphasizes flexibility, trust, and safety in its platform operations.

• Lead the Enablement Business Operations function, including Learning Experience Design, governance, reporting, and logistics.
• Ensure operational rigor with clear intake processes, prioritization frameworks, and reporting cadences across programs.
• Partner with enablement leaders to meet operational needs and champion Samsara's operating principles globally.

Samsara is the pioneer of the Connected Operations Cloud, enabling organizations that depend on physical operations to use IoT data for actionable insights. As a recently public company, Samsara fosters a culture of ownership, flexibility, and long-term building, with over 1,000 employees and a focus on improving safety, efficiency, and sustainability.

• Own day-to-day IT operations and end user services across a globally distributed workforce, delivering exceptional support and managing hardware lifecycle.
• Administer identity platforms including Google Workspace, AWS IAM, and SSO, implementing least-privilege access models and performing periodic access reviews.
• Partner with Security, Compliance, and Legal to maintain secure operations aligned with SOC 2, ISO 27001, and PCI DSS, while building scalable processes from the ground up.

Hamsa is building the operating system for global finance through an AI-enabled Unified Ledger that connects the world's largest financial institutions. With $400B on platform in 2025 and backing from top-tier investors, our global team operates across the US, APAC, EU, and LATAM, scaling rapidly to reshape the financial system.

• Analyze operational performance data to identify trends, inefficiencies, and improvement opportunities in cybersecurity operations.
• Collaborate with security teams and leaders to optimize workflows, enhance efficiency, and drive continuous improvement.
• Define and monitor performance metrics, develop dashboards, and integrate AI tools to improve data interpretation and decision-making.

The employer is a cybersecurity partner company that improves security operations through data-driven insights. They offer a remote-first environment with a comprehensive employee experience, supporting professional growth and well-being.

• Own the strategic direction and roadmap for Confluent's internal access management program, with machine and workload identity as the durable center of gravity.
• Lead the program to enforce service-to-service authentication and formalize non-human identity from pilot into a funded, governed program.
• Drive access governance standards, metrics, and executive reporting cadence to maintain a coherent access posture.

Confluent is a data streaming platform that puts information in motion in near real-time, enabling companies to react faster and build smarter. It is an IBM subsidiary with a culture of collaboration, diversity, and curiosity, where no egos or solo acts exist.

• Lead and coach a global team of 7-8 Partner Success Managers to drive a high-performance culture across time zones.
• Analyze churn indicators and implement process improvements to reduce friction for thousands of partners.
• Design global playbooks ensuring 85% of new partners are fully onboarded within their first 16 days.

Huntress is a cybersecurity company founded in 2015 by former NSA operators that makes enterprise-grade security accessible to small and medium businesses. With over 5 million endpoints and 11 million identities secured, they maintain a remote-first culture backed by a 24/7 human-led Security Operations Center.

• Drive evolution of Global Support into proactive, intelligence-driven, AI-enabled customer operations through operational intelligence, escalation governance, and workflow automation.
• Lead cross-functional operational alignment across Support, Product, Engineering, and Customer Experience teams to modernize support operations.
• Oversee support operational tooling, systems optimization, and readiness for major releases and strategic initiatives.

Everbridge is a global leader in critical communications, public safety, and enterprise safety solutions, enabling organizations to deliver life-saving communications at scale. The company fosters a culture of operational excellence, innovation, and proactive customer advocacy.

• Coordinate cross-functional projects from kickoff through delivery.
• Build and maintain operational systems, including task tracking, workflows, and documentation.
• Support hiring, onboarding, and team operations as the company scales.

Oath is a company redefining the audit industry with AI-driven solutions. It is a fast-growing startup that values agility, direct access to founders, and a culture where every employee helps build the operational backbone.

• Coordinate offline enforcement efforts and global test buy operations.
• Maintain case management systems and prepare investigation reports.
• Collaborate with legal, compliance, and enforcement agencies to improve processes.

Alo is a mindful movement company focused on yoga-inspired apparel and lifestyle. With a global team and a culture centered on studio-to-street consciousness, they emphasize community and personal growth.

• Own the relationship for one to two BPO partners against DoorDash's full Customer Experience performance matrix.
• Run performance-management mechanism end-to-end and produce Weekly and Monthly Business Reviews for Director read.
• Proactively diagnose and remediate performance issues, and partner with cross-functional teams to unblock partner performance.

DoorDash is a technology and logistics company that enables door-to-door delivery, aiming to empower local economies and go from a food delivery platform to one that delivers any goods. The company is growing rapidly and changing constantly, offering team members opportunities to share unique perspectives, solve challenges, and own their careers.

• Supports end-to-end operational execution of audit engagements, managing setup, tracking, and workflow coordination.
• Identifies operational bottlenecks and assists in maintaining SOPs and supporting quality control reviews.
• Collects and maintains operational data for reporting, tracking KPIs, and supporting cross-functional teams.

Insight Assurance is a global audit firm transforming cybersecurity and compliance through next-generation audit services across SOC 2, ISO 27001, PCI DSS, and more. With 170+ professionals serving nearly 2,000 clients globally, it is recognized on the Inc. 5000 and Fast 50 lists as a rapidly growing, tech-enabled firm.

• Lead a globally distributed End User Services team to deliver exceptional support across all time zones.
• Drive operational excellence through automation, AI, and self-service to scale support efficiently.
• Partner with People Operations and Security to ensure seamless onboarding and tooling lifecycle management.

GitLab is the intelligent orchestration platform for DevSecOps, enabling organizations to increase developer productivity and improve security. With over 50 million registered users and trust from more than 50% of the Fortune 100, GitLab fosters a high-performance, all-remote culture where AI is a core productivity multiplier and every voice is valued.

• Own complex Trust & Safety escalations from internal teams and external customers, making documented, data-backed final decisions.
• Use SQL and BI tools to independently investigate fraud patterns, build detection rules, and monitor platform integrity.
• Identify gaps in review integrity policies and propose evidence-based enforcement updates in partnership with the Director of Trust & Safety.

G2 is the world's largest and most trusted software marketplace, helping businesses make better decisions through trusted user insights. The company has 200M+ annual visitors, 6M verified reviews, and a global community of over 1,000 employees grounded in PEAK values—Performance, Entrepreneurship, Authenticity, and Kindness.

• Own abuse detection and signal triage, monitoring signals and triaging cases end-to-end.
• Lead incident response and remediation for active abuse incidents, coordinating with platform teams.
• Build detection logic and automation to reduce manual toil and improve response speed.

Supabase is the Postgres development platform, providing a complete backend solution including Database, Auth, Storage, Edge Functions, Realtime, and Vector Search. The company has 280+ team members across 55+ countries, operates fully remote with an async-first culture, and is open-source-first.

• Own the end-to-end major incident lifecycle, acting as Incident Commander for critical events.
• Drive reliability metrics and improve MTTR for Yuno's 99.99% uptime target.
• Run blameless postmortems and translate findings into actionable reliability improvements.

Yuno builds payment infrastructure for global market participation, enabling companies to integrate over 1,000 payment methods via a single API. They empower high-performing teams and use advanced AI for smart routing and fraud prevention across 80+ countries.