Global Law Enforcement Operations Enablement Manager

Role overview:

• You will work with the global director, regional operations managers and partners in Risk Management, Tooling and Ops Development.
• You will enable consistent delivery across a globally distributed team under universal standards, workflows and performance management.
• This is a complex role for someone with a deep appreciation of how to mitigate myriad complex threats under a scalable operational model.

Program Facilitation:

• Work with Risk Management, Tooling and Ops Development to evolve LEOps’ operating framework: standards, workflows, tooling, training and quality performance.
• Develop and coordinate performance oversight across the full response lifecycle: intake and triage, investigation, assessment, response, and after-action learning.
• Facilitate planning, oversight and change management in order to take advantage of opportunities and mitigate emerging threats.

Metrics, Reporting & Operational Performance:

• Monitor and report on key performance indicators across the program: case volume and throughput, time-to-resolution by severity tier, SLA adherence, and team quality scores.
• Surface performance trends and risk posture to leadership on a regular cadence.
• Support the Global Director LEOps in monitoring performance across the team.

Thought Leadership:

• Identify insights into operational gaps and risk vulnerabilities within LEOps and across Airbnb’s global operations, developing options to mitigate them.
• Identify opportunities to deliver faster, more accurate outcomes to drive up safety and mitigate enterprise risk.