Lead and manage the trust and safety operations for TrevorSpace, an online safe-space social network for LGBTQ+ young people, ensuring world-class enforcement standards and policy compliance.
Act as the ultimate escalation authority in a 24/7/365 environment, handling live crises and high-stakes incidents with decisive action.
Partner cross-functionally with legal, policy, technology, and communications teams to govern platform safety, develop SOPs, and drive automated moderation solutions.
The Trevor Project is the leading suicide prevention and crisis intervention organization for LGBTQ+ young people. For over 25 years, we have been saving lives through crisis services, research, advocacy, education, and peer support programs.
Manage key Trust & Safety programs to reduce harmful experiences for users.
Collaborate cross-functionally to identify and mitigate risks across products and services.
Apply data-driven frameworks to assess program effectiveness and drive improvements.
Mozilla is a non-profit-backed technology company that creates products like Firefox to shape a better internet. With over 225 million monthly users, the company operates with a mission-driven culture and is owned by the non-profit Mozilla Foundation.
Review and investigate reports of suspicious or policy-violating activity across the Handshake platform.
Enforce community guidelines and marketplace standards accurately, documenting investigations clearly.
Collaborate with cross-functional teams to improve detection, escalation, and enforcement processes.
Handshake powers 25 million job seekers, 1 million+ employers, and 1,600 educational institutions, founded on the belief that everyone deserves a path to a great career. The company has grown to a ~$1B run rate, paying ~$60M to over 30K individuals monthly, with a team of engineers and operators from top tech firms.
Identify and resolve risk-related issues on the platform.
Investigate patterns and trends in escalated incidents.
Manage high-risk situations with urgency and adhere to legal policies.
Roadie is a leading logistics and delivery platform that helps businesses manage complex delivery needs, reaching 97% of U.S. households. With over 310,000 independent drivers, the company emphasizes flexibility, trust, and safety in its platform operations.
Review host accounts and activity to ensure policy compliance and take appropriate action.
Communicate professionally with hosts to resolve issues while maintaining standards.
Identify patterns and process improvements to enhance marketplace integrity.
Peerspace is an online marketplace connecting professionals with unique spaces for events and productions. The Host Success team maintains marketplace quality and trust.
Drive the product strategy and roadmap for Ads Integrity, encompassing ad review, fraud prevention, advertiser trust, and platform quality.
Balance advertiser experience, user safety, operational efficiency, business impact, and regulatory landscapes in every product decision.
Lead alignment and deliver durable, long-term solutions alongside Engineering, Policy, Legal, Operations, Sales, Product Marketing, and broader product organizations.
Reddit is a community of communities, built on shared interests, passion, and trust. With 100,000+ active communities and approximately 126 million daily active unique visitors, Reddit is one of the internet’s largest sources of information.
Lead and coach a team of Trust & Safety Analysts across Fraud Operations and Disputes workflows.
Own daily operational performance across fraud alerts, transaction monitoring, manual reviews, disputes, escalations, productivity, quality, and SLA adherence.
Drive high standards of communication, structure, and follow-through, ensuring priorities and decisions are clearly documented.
MoonPay is a unified payments platform for digital currency, making it easy to buy, sell, swap, and pay in digital currencies. Trusted by over 30 million customers and 500+ ecosystem partners, the company is fully licensed in the U.S. and regulated across the UK, EU, Canada, and Australia, with a culture focused on accountability, rigor, and trust.