Lead and manage the trust and safety operations for TrevorSpace, an online safe-space social network for LGBTQ+ young people, ensuring world-class enforcement standards and policy compliance.
Act as the ultimate escalation authority in a 24/7/365 environment, handling live crises and high-stakes incidents with decisive action.
Partner cross-functionally with legal, policy, technology, and communications teams to govern platform safety, develop SOPs, and drive automated moderation solutions.
Own and enforce Rules of Conduct, punishment framework, and escalation policies for platform safety.
Monitor support queue health, response times, and provide performance feedback to agents.
Lead a collaborative team bridging Trust & Safety and Support, and communicate community insights to product team.
Everskies is an online pixel doll platform for Gen Z, with a community that values creativity and expression. The team is small, fast-moving, and focused on keeping the platform safe and inclusive.
Manage key Trust & Safety programs to reduce harmful experiences for users.
Collaborate cross-functionally to identify and mitigate risks across products and services.
Apply data-driven frameworks to assess program effectiveness and drive improvements.
Mozilla is a non-profit-backed technology company that creates products like Firefox to shape a better internet. With over 225 million monthly users, the company operates with a mission-driven culture and is owned by the non-profit Mozilla Foundation.
Review and investigate reports of suspicious or policy-violating activity across the Handshake platform.
Enforce community guidelines and marketplace standards accurately, documenting investigations clearly.
Collaborate with cross-functional teams to improve detection, escalation, and enforcement processes.
Handshake powers 25 million job seekers, 1 million+ employers, and 1,600 educational institutions, founded on the belief that everyone deserves a path to a great career. The company has grown to a ~$1B run rate, paying ~$60M to over 30K individuals monthly, with a team of engineers and operators from top tech firms.
Identify and resolve risk-related issues on the platform.
Investigate patterns and trends in escalated incidents.
Manage high-risk situations with urgency and adhere to legal policies.
Roadie is a leading logistics and delivery platform that helps businesses manage complex delivery needs, reaching 97% of U.S. households. With over 310,000 independent drivers, the company emphasizes flexibility, trust, and safety in its platform operations.
Lead and coach a team of Trust & Safety Analysts across Fraud Operations and Disputes workflows.
Own daily operational performance across fraud alerts, transaction monitoring, manual reviews, disputes, escalations, productivity, quality, and SLA adherence.
Drive high standards of communication, structure, and follow-through, ensuring priorities and decisions are clearly documented.
MoonPay is a unified payments platform for digital currency, making it easy to buy, sell, swap, and pay in digital currencies. Trusted by over 30 million customers and 500+ ecosystem partners, the company is fully licensed in the U.S. and regulated across the UK, EU, Canada, and Australia, with a culture focused on accountability, rigor, and trust.