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Key Responsibilities:
- Manage high volumes of user inquiries and provide clear, professional responses.
- Review fraud alerts for account, login, registration, and transaction activity.
- Conduct investigations into identity verification, payment activity, and marketplace abuse.
What We're Looking For:
- 1–2 years of experience in Trust & Safety, Risk Operations, or fraud prevention.
- Strong analytical skills and ability to identify patterns and make objective decisions.
- Excellent written communication and emotional resilience for sensitive cases.
Why Join Us:
- Competitive compensation of $26.00 per hour with fully remote work.
- Comprehensive benefits including medical, dental, vision, and professional development allowance.
- Opportunities to grow within a collaborative and inclusive global team.
Not Specified
The company operates a global online marketplace connecting buyers and sellers worldwide. It is a collaborative, inclusive, and fast-growing technology company with a distributed team focused on trust and safety.