As a Trust & Care Coordinator, you’ll own Tier 2 customer escalations with empathy, accuracy, and follow‑through. You’ll investigate issues, coordinate with cross‑functional partners, and ensure customers feel genuinely cared for while we restore trust and keep quality high across our services.
You will deliver customer service to a wide range of individuals, including injured workers, employers, medical personnel, attorneys, and agents. This role offers variety in both the people you interact with and the cases you handle, including disputed and litigated claims. You’ll use your investigative and negotiation skills in a fast-paced environment while helping protect the assets of the company.