Remote Customer service Jobs · Investigation

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  • Analyze user behavior and transactions to identify risks, fraud, and policy violations.
  • Investigate suspicious activity and resolve complex cases to protect platform integrity.
  • Collaborate with cross-functional teams to improve risk operations and user safety.

The company operates a global online marketplace connecting buyers and sellers worldwide. It is a collaborative, inclusive, and fast-growing technology company with a distributed team focused on trust and safety.

$55,000–$55,000/yr

  • Investigate multiple sources of health insurance data to identify potential accidents and physical injuries, determining recoverability of claims.
  • Communicate and negotiate with healthcare plan members, insurance adjusters, and attorneys to recover funds from at-fault parties.
  • Utilize computer systems for documentation, apply analytical skills to manage workflows, and create medical expense spreadsheets for payment processing.

Machinify is a leading healthcare intelligence company that uses an AI-powered platform to maximize financial outcomes and reduce healthcare costs for health plans. They are deployed by over 85 health plans and represent more than 270 million lives, fostering a culture of asking why, thinking big, and delivering results.

  • Apply professional investigative expertise to support advanced AI research initiatives and structured evaluation tasks.
  • Develop structured deliverables based on common investigative scenarios and review peer-generated outputs for quality.
  • Contribute expert insights to evaluate how AI systems interpret investigative reasoning and evidence-based scenarios.

Jobgether is an AI-powered job matching platform that connects candidates with hiring companies. It focuses on ensuring applications are reviewed quickly, objectively, and fairly.

  • Investigate and adjudicate workers' compensation claims, including medical-only and indemnity claims in MN, as well as Federal and State Black Lung claims.
  • Conduct claimant, employer, and provider outreach, set reserves, deny non-compensable claims, and ensure timely, accurate medical payments.
  • Manage a diary, complete tasks to resolve cases timely, and prepare reports for file documentation.

Argo Group is an underwriter of specialty insurance products in the property and casualty market, offering a full line of products and services for businesses. The Argo entities are wholly-owned subsidiaries of Clearbrook Group Holdings Inc., and the company fosters a collaborative, inclusive work environment that values innovation.