Barkbus

As a Customer Support Team Member, you’ll be on the front lines of Barkbus's mission to delight pets and their people. You’ll deliver exceptional service through phone, SMS, and email, being the friendly, calm, and resourceful voice that makes everything run smoothly. Your work supports clients and grooming teams, ensuring every interaction reflects Barkbus’s high standard of care and responsiveness.

As a Trust & Care Coordinator, you’ll own Tier 2 customer escalations with empathy, accuracy, and follow‑through. You’ll investigate issues, coordinate with cross‑functional partners, and ensure customers feel genuinely cared for while we restore trust and keep quality high across our services.

The Shift Lead oversees all inbound client service and real-time dispatch operations during their assigned shift, guiding a team of Support Specialists and Dispatchers to meet service-level agreements (SLAs) and uphold Barkbus’s high communication standards. This role blends people leadership, operational oversight, and hands-on support to deliver world-class pet parent and Pet Stylist experiences.