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WHAT YOU’LL DO:
- Answer Inbound Calls & SMS: Respond to pet parents with warmth, empathy, and efficiency.
- Vet and Confirm Online Bookings: Review, verify, and finalize online appointment requests.
- Support Rescheduling: Work closely with clients to accommodate changing schedules.
WHO YOU ARE:
- Empathetic Helper: You listen with care, anticipate needs, and take pride in making every client and team member feel valued.
- Customer Obsessed: Delivering an outstanding experience is second nature—you go above and beyond to solve problems and ensure satisfaction.
- Clear Communicator: Whether on the phone, by text, or in writing, your communication is always professional, positive, and accurate.
WHAT YOU’LL BRING:
- Experience in customer support, client relations, or a similar role
- Confidence using multiple communication channels (phone, SMS, email)
- A growth mindset and a passion for continuous learning
Barkbus
Barkbus is the nation's premier mobile dog grooming company. They are a dog-loving team taking a Silicon Valley startup approach to disrupt and modernize the fragmented legacy pet grooming industry; they are the fastest-growing pet health & wellness startup in the country.