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Customer Support
Communication
Customer Support:
- Respond to customer inquiries via chat and email
- Troubleshoot issues and provide solutions
- Escalate product bugs to the internal teams
Onboarding:
- Lead new customer onboarding and implementation
- Conduct product training sessions for venue teams
- Guide customers to early wins and product adoption
Account Management:
- Build strong, long term relationships with customers
- Proactively check in to drive engagement and retention
- Identify expansion opportunities and coordinate with Sales
Perfect Venue
Perfect Venue offers local restaurants an event management tool to help them compete with big chains, with plans to expand into a broader marketplace. The company values building a winning team and is committed to equal employment opportunities.