Act as the primary touchpoint for all of our prospective and existing customers as the voice of the brand.
Answer inquiries, address customer requests, and engage with customers about our products and services accurately.
Utilize training and team guidelines to fully understand the customers’ situation and needs and provide a tailored, highly personalized response.

What We'll Love About You:

You have impeccable verbal and written communication skills.
Proven track record of high performance in a support / client facing role in a fast growing or startup environment.
You’re empathetic, curious, energetic, self-motivated, and adaptable.

What You’ll Love About Us:

Mission-Driven Company: We love cats and we're here to make nine lives ten.
People-Driven Company: We treat our people like people and respect everyone’s lives outside of work.
Data-Driven Culture: We love using data to guide decision-making where appropriate.

Smalls

Smalls' Customer Support team aims to deliver world-class experiences to the humans and kitties who interact with our brand and products. They're guided by a passion for helping others, showing empathy, and supporting one another as they work towards collective goals.

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