Cat Concierge

Smalls

Remote regions

US

Benefits

5w PTO

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What You'll Do:

  • Act as the primary touchpoint for all of our prospective and existing customers as the voice of the brand.
  • Answer inquiries, address customer requests, and engage with customers about our products and services accurately.
  • Utilize training and team guidelines to fully understand the customers’ situation and needs and provide a tailored, highly personalized response.

What We'll Love About You:

  • You have impeccable verbal and written communication skills.
  • Proven track record of high performance in a support / client facing role in a fast growing or startup environment.
  • You’re empathetic, curious, energetic, self-motivated, and adaptable.

What You’ll Love About Us:

  • Mission-Driven Company: We love cats and we're here to make nine lives ten.
  • People-Driven Company: We treat our people like people and respect everyone’s lives outside of work.
  • Data-Driven Culture: We love using data to guide decision-making where appropriate.

Smalls

Smalls' Customer Support team aims to deliver world-class experiences to the humans and kitties who interact with our brand and products. They're guided by a passion for helping others, showing empathy, and supporting one another as they work towards collective goals.

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