Act as the primary touchpoint for all of our prospective and existing customers as the voice of the brand.
Answer inquiries, address customer requests, and engage with customers about our products and services accurately and within our promised quality and response times across a range of channels.
Utilize training and team guidelines to fully understand the customers’ situation and needs to provide a tailored, highly personalized response and curated experience.
Answer Inbound Calls & SMS: Respond to pet parents with warmth and efficiency, helping with appointment questions and rescheduling.
Vet and Confirm Online Bookings: Review, verify, and finalize online appointment requests, ensuring every detail meets Barkbus’ standards.
Support Rescheduling: Work closely with clients to accommodate changing schedules, finding solutions that deliver joy and minimize hassle.
Barkbus is the nation's premier mobile dog grooming company. They are a dog-loving team taking a Silicon Valley startup approach to disrupt and modernize the fragmented legacy pet grooming industry; they are the fastest-growing pet health & wellness startup in the country.
Provide our customers immediate support via live-chat/messaging, email, ticketing, social media, and phones.
Leverage your deep understanding of our Internal Support Portal to address our users’ concerns quickly and accurately.
Make recommendations for members with your deep knowledge about Forma’s product.
Forma's flexible benefits software helps companies offer competitive benefits packages while reducing costs and inefficiencies. They give employees more choice and flexibility in how they spend their benefit allowances and has helped hundreds of the world’s most admired companies.
Represent the Ollie brand voice to our current and prospective customers.
Deliver a memorable customer experience that helps to build long-term relationships with our pups and their pet parents.
Manage customer relationships across multiple channels, including emails, phones, our order management system, and more!
Ollie is dedicated to improving the lives of pets and pet parents nationwide by providing human-grade pet food tailored to each dog’s nutritional needs, delivered directly to customers’ doors. As a growing team, they foster a company culture that values its work and team members.
Respond to customer inquiries via email and live chat in a timely, professional, and on-brand manner.
Resolve issues efficiently while maintaining a high standard of empathy, discretion, and accuracy.
Identify recurring issues and flag trends or concerns to the broader CX team.
Bellesa Boutique is the premier destination for all things sexual wellness. As a by-women company and the largest online pleasure product retailer in North America, Bellesa is on a mission to close the pleasure gap.
Provide personalized communication to Felix users across all mediums.
Work within the Felix partnership ecosystem to ensure the highest quality of care.
Document common user issues effectively and influence product improvements.
Felix is Canada’s first end-to-end platform providing on-demand treatment for everyday health, creating digital-first solutions that increase access for common healthcare needs. Founded in 2019, Felix's approach encompasses assessments, lab testing, prescriptions, delivery, and ongoing care. They have an incredible culture and a highly collaborative and high-performing team.
Handle customer interactions across chat and email with professionalism and empathy.
Log, track and resolve customer cases efficiently using Salesforce and other internal tools.
Provide clear and concise updates to internal teams, ensuring seamless customer experiences.
Newsela is an education company. They bring engaging, accessible content to classrooms, helping students develop literacy skills and a lifelong love of learning.
Serve as the frontline voice of Ruggable to consumers via phone, chat, and email.
Provide timely resolution to consumer inquiries about returns, cancellations, and order status.
Be a team player, supporting teammates and sharing tools to enhance efficiency.
Ruggable is a direct-to-consumer e-commerce brand based in Los Angeles, California. They own a patented washable rug design and are disrupting the home décor industry with a loyal customer base and talented team of caring people delivering results.
Engage with customers on the phone to solve problems and build lasting relationships.
Meet or exceed department SLAs for Customer Satisfaction Rating and response time.
Improve customer support policies by offering feedback and solutions to managers.
BRUNT is leading the way in redefining the workwear category, engineering better boots and apparel for tradesmen and women. The BRUNT team is devoted to improving on old workwear standards, and creating a community that tradesmen and women can call their own.
Provide exceptional and timely inbound customer support via phone and email
Consult and educate our customers to provide value, resolve their business needs, and retain their business
Become an expert in the Yelp Restaurant SaaS product suite and adapt product recommendations quickly to suit client needs
They connect people with great local businesses, and that starts with people. Yelp Restaurants division is growing, and they value diversity and are an equal opportunity employer.
Answer customer calls and reply to email inquiries in a fast-paced environment.
Act as a point of escalation for complex customer and process issues.
Think quickly on your feet to customize creative solutions.
Nutrafol is a growing company that creates clinically tested products for hair growth and provide support for people at every step of their hair journey. Their multi-factorial approach targets key root causes of hair thinning using a patented blend of standardized vitamins, minerals and natural ingredients and is recommended by over 7,500 physicians and hair professionals.
Handle student interactions (Calls, Chat, Texts and Emails) with empathy and understanding.
Collect and organize student feedback or product bugs; share with CX management team and/or other company stakeholders.
Prioritize multiple deliverables and responsibilities, with the ability to change focus quickly and efficiently.
Aceable is a mobile education platform offering affordable and engaging online courses. They are dedicated to helping people achieve their goals through online certification and have been recognized as one of the Best Places to Work.
Deliver fast, accurate, and empathetic support to workplace customers.
Navigate tools to investigate cases and maintain accurate documentation.
Apply sound judgment to troubleshoot issues and improve customer experiences.
Clipboard Health's app-based marketplace connects workplaces and professionals, allowing professionals to book on-demand shifts and workplaces to access on-demand talent. It is a fast-growing Series C marketplace and a YC Top Company with a global, remote team of 700+ people.
Communicate directly with Ground News subscribers across web, mobile, browser extension, and newsletter products.
Respond with clarity, empathy, and accuracy; even when questions touch on complex or sensitive political topics.
Identify patterns, bugs, and recurring pain points, and document and communicate actionable insights to Product and Engineering.
Ground News is a platform that helps compare news sources and break free from algorithms. They offer a news comparison platform to engage with news beyond filter bubbles and are supported by readers who pay for a subscription.
Serve as a primary point of contact for customer inquiries across multiple channels.
Resolve customer concerns related to orders, shipping, and products using established policies.
Partner with Operations and Logistics to investigate fulfillment errors and improve workflows.
Newton Baby is dedicated to designing safer, healthier, and better products for sleep and play. As part of Resident, they offer the resources and stability of a high-performing company while maintaining a focus on growing the Newton brand and family reliance.
Helping transfer calls between patients/pharmacies/doctors.
Provide first-level support to customers via email and/or chat in a timely and professional manner.
Address customer inquiries, troubleshoot problems, and guide users through basic issue resolution steps.
Helpware is a technology-driven company that provides Customer Experience & Operational Support for modern companies. They have offices in the USA, Ukraine, Mexico, Germany, Albania, Poland, Puerto Rico, and the Philippines.