Act as a technical liaison between Tier 1 support, development, and product teams to escalate and resolve complex issues.
Provide world-class technical support via phone, email, and chat to customers experiencing escalated technical problems.
Identify and report bugs, maintain ticket quality, and become a subject matter expert on all Turnitin assessment products.
Turnitin is a recognized innovator in global education, partnering with educators and institutions to develop learning integrity solutions for over 25 years. With over 16,000 academic institutions, publishers, and corporations using its services in more than 185 countries, Turnitin fosters a remote-first culture and a diverse community of colleagues unified by a shared desire to make a difference in education.
Deliver dependable and accurate output by executing tasks with precision, maintaining data accuracy, and meeting SLAs.
Follow established processes and SOPs consistently, ensuring repeatable, error-free results with accuracy and timeliness.
Communicate effectively across teams by sharing progress and blockers proactively, escalating concerns when needed.
Spreetail propels brands to increase their ecommerce market share globally while improving operational costs. They are building one of the fastest-growing ecommerce companies in history, with a focus on accuracy and dependable results.
Maintain and optimize Customer Experience platforms like Zendesk and AWS Connect, managing triggers, automations, and workflows.
Drive the generative AI and automation roadmap, configuring and training AI solutions to improve customer support efficiency.
Monitor AI performance metrics, audit user permissions, and produce reports to support workforce management and system health.
Turnitin is a recognized innovator in global education, providing learning integrity solutions to over 16,000 institutions worldwide. It offers a remote-first culture with a diverse community of colleagues in over 35 countries.
Investigate suspicious activity and enforce company policies to protect the expert contributor ecosystem.
Identify emerging fraud trends and refine operational runbooks for detection and mitigation.
Collaborate with cross-functional teams and vendors to maintain workforce integrity and compliance.
Snorkel AI helps enterprises transform expert knowledge into specialized AI at scale, starting as a Stanford AI Lab research project in 2015. The company works with some of the world's largest organizations to empower scientists, engineers, financial experts, and more to build custom AI with their data.
Deliver fast, accurate, and empathetic support across chat, voice, and email.
Resolve shift, payment, onboarding, and platform-related issues in real time.
Investigate cases using tools like Zendesk and Salesforce while maintaining clear documentation.
Clipboard runs an app-based marketplace connecting healthcare professionals with workplaces needing staff, enabling financial stability for workers and care for millions across the U.S. Founded in 2016, the company is a remote-first team of over 1,000 people, has been profitable since 2022, and is the leader in Long-Term Care staffing.
Ingest and process campaign, delivery, and performance data from multiple sources.
Clean, normalize, and transform raw datasets; perform data quality checks and reconciliation.
Investigate and resolve data discrepancies; support campaign pacing and post-campaign data validation.
Simulmedia is a leading TV and cross-screen advertising company that uses data and technology to help brands reach target audiences across linear TV and connected TV. It is a data-driven company with a focus on campaign execution, measurement, and optimization.
Support global onboarding and identity verification (KYC) processes by working with internal systems and teams.
Monitor and analyze service-related cases and issues reported internally, identifying trends and opportunities for process improvements.
Collaborate with product, compliance, risk, and operations teams to ensure effective handling of platform-related needs.
BTSE Group is a global leader in fintech and blockchain technology, anchored by three core business pillars: Exchange, Payments, and Infrastructure Development. Serving over 100 corporate clients worldwide, we provide white-label exchange and payment solutions.
Supports end-to-end operational execution of audit engagements, managing setup, tracking, and workflow coordination.
Identifies operational bottlenecks and assists in maintaining SOPs and supporting quality control reviews.
Collects and maintains operational data for reporting, tracking KPIs, and supporting cross-functional teams.
Insight Assurance is a global audit firm transforming cybersecurity and compliance through next-generation audit services across SOC 2, ISO 27001, PCI DSS, and more. With 170+ professionals serving nearly 2,000 clients globally, it is recognized on the Inc. 5000 and Fast 50 lists as a rapidly growing, tech-enabled firm.
Serve as a central contributor across customer support, AI quality assurance, and data analytics.
Collaborate with Product, Development, Content, and Success teams to ensure quality control and use tools like Tableau and Claude.
Drive actionable insights through data and support district clients with onboarding and technical assistance.
Coursemojo is an ed-tech company that has developed a curriculum-aligned, AI-powered assistant teacher named Mojo to support educators in differentiating instruction for diverse learners. It is a fast-paced, entrepreneurial team committed to equitable and transparent compensation.
Serves as the first point of contact for technical support via phone and email.
Provides guidance on products and assists with setup and maintenance of online learning software.
Troubleshoots hardware and software issues, managing support tickets for first-call resolution.
Encoura empowers students and institutions to create meaningful connections for informed decisions. Since 1972, the company has evolved its products to support enrollment, research, marketing, and student success, serving millions of high school students and educators.
Help clients over the phone and email with login, navigation, and task execution.
Train clients on system features, searches, exports, and advanced tools.
Fulfill account management requests such as account creations and project access.
Consilio is the global leader in legal consulting and services within the eDiscovery industry. Their worldwide professionals bring expertise and a commitment to serve every engagement, partnering with clients to develop creative solutions.
Maintain the quality and accuracy of NIQ's databases through product coding, data validation, and categorization.
Identify, investigate, and coordinate resolution of data-, process-, or product-related queries.
Analyze gaps and provide feedback to country teams to drive compliance with standard operating procedures.
NielsenIQ is a global measurement and data analytics company that provides the most complete and trusted view of consumers and markets worldwide. With operations in over 100 markets and covering more than 90% of the world's population, we are committed to fostering an inclusive workplace and driving innovation through diversity.