Regional Host Account Manager

About the Role:

• This is a player-coach leadership role where you'll develop a team of Host Account Managers and improve regional business outcomes.
• You'll ensure hosts receive a consistent, high-quality experience while advancing PadSplit's mission to solve the affordable housing crisis.

What You'll Be Doing Day-to-Day:

• Lead Your Team — Coach, develop, and manage a team while creating a culture of accountability, growth, and high performance.
• Drive Performance — Monitor regional KPIs including occupancy, retention, CSAT, and ticket responsiveness, using data to improve results.
• Resolve Escalations — Serve as the senior escalation point for complex host issues and partner with Senior Host Experience Managers on challenging situations.

What You'll Need to Be Successful:

• 5+ years in Customer Success, Account Management, or similar, with at least 2 years leading people.
• Demonstrated success developing individuals through consistent coaching and feedback.
• Strong communication skills and ability to influence cross-functional partners and senior leadership.

Compensation, Benefits, and Perks:

• Fully remote position with a competitive compensation package including equity and company-wide bonus.
• National medical, dental, and vision healthcare plans, plus company-provided life insurance.
• Unlimited paid-time off policy with 11 observed holidays, 12 weeks of paid parental leave, and a 401(k) plan.