New Brands Ops Manager

Customer Onboarding & Training (Primary Focus):

• Own end-to-end onboarding for new customers from kickoff through go-live.
• Lead catalog onboarding and design live training sessions to drive adoption.
• Translate customer goals into tailored plans with clear milestones.

Lifecycle Management, Retention & Growth:

• Manage portfolio of customers across full lifecycle, owning health and growth.
• Use platform data to spot at-risk accounts and build data-backed upsell cases.
• Prepare recurring business reviews linking usage to customer outcomes.

Ad Operations & Campaign Execution:

• Manage live advertising campaigns, monitoring pacing, CPC, and ROAS.
• Make optimizations to maximize performance against customer goals.
• Tie campaign results to broader brand objectives on the platform.

Technical Troubleshooting & Cross-Functional Partnership:

• Serve as first-line support for customer issues, diagnosing and resolving or escalating.
• Interface with Product and Engineering to troubleshoot and advocate for customers.
• Become go-to expert on new products and operationalize them for teams.