Customer Success Manager
Benefits
Unlimited PTO
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Responsibilities:
- Operate as part of an Account Team pod, partnering with Account Managers on account strategy.
- Own the renewal runway by monitoring accounts in the 90-day renewal window.
- Manage churn risk end to end, from triage to resolution.
Requirements:
- 3–5 years of experience in Customer Success or Account Management.
- Experience managing churn risk and retention motions.
- Strong technical aptitude and problem-solving skills.
Benefits:
- Full medical, dental, and vision plans.
- Equity packages and flexible vacation and sick days.
- Technology allowance for hardware and software.
Dutchie
Dutchie provides technology solutions for cannabis dispensaries, focusing on customer success and account management. The company is a growing SaaS platform with a collaborative culture and a pod-based team structure.