New Restaurant Account Manager

About the Role:

• You will own a portfolio of restaurant partners and be accountable for their ongoing performance on the platform.
• Build strong, collaborative partnerships while driving reliability, consistency, and long-term success.
• Balance the realities of restaurant operations with Sharebite’s standards and proactively address issues.

What You’ll Do:

• Be the go-to owner for your restaurant portfolio, identifying risks, performance gaps, and opportunities for growth.
• Drive operational improvement with restaurant partners, owning outcomes related to reliability and responsiveness.
• Monitor portfolio KPIs, identify trends, and measure the impact of operational initiatives.

Required Skills & Experience:

• 1–3+ years in an operations-heavy account management, client services, or restaurant operations role.
• Demonstrated experience managing live issues, prioritizing under pressure, and driving problems to resolution.
• Comfortable working directly with restaurant owners and operators, with an understanding of day-to-day operations.