Manage guest communications across Airbnb, VRBO, Booking.com, phone, and text channels, meeting agreed response-time SLAs.
Resolve guest inquiries and common issues in real time using sound judgment, urgency, and property-specific information.
Escalate complex guest, maintenance, or property-readiness issues to appropriate stakeholders while maintaining ownership of frontline resolution.
Our client is a fast-growing short-term rental and property management company overseeing nearly 200 vacation rental properties across multiple US markets. Their culture is collaborative, entrepreneurial, and results-oriented, valuing accountability and continuous improvement.
Supervise day-to-day property management operations including leasing, maintenance, and collections across a remote team.
Monitor KPIs like occupancy rates, lead conversion, and delinquencies to drive portfolio performance.
Lead and coach virtual team members, implementing process improvements for tenant satisfaction and efficiency.
Jobgether is an AI-powered job matching platform that connects candidates with hiring companies. It uses a data-driven process to evaluate applications and shares shortlists with employers, ensuring fast and objective review.
Respond to tenant inquiries, coordinate maintenance, and manage lease documentation.
Process rental applications, track rent payments, and assist with move-ins and move-outs.
Provide general administrative support and update property management software.
Bullpen Talent recruits exceptional remote professionals for growing U.S. property management companies and real estate owners. They place experienced remote professionals as dedicated members of client teams, offering long-term, fully remote opportunities.
Champion the critical post-launch period, providing high-touch support and personalized guidance to hoteliers transitioning to their live environment.
Leverage AI tools and automation to resolve repetitive technical issues, freeing up time for strategic troubleshooting and deep product adoption.
Manage tight SLAs and collaborate across time zones to ensure clients feel supported and confident from day one.
Cloudbeds is a hospitality software platform that powers properties across 150 countries, processing billions in bookings annually. With over 650 employees in 40+ countries, we are a remote-first team of innovators passionate about transforming hospitality through AI and technology.