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Key Responsibilities:
- Lead the Shared Services Team in answering guest messages and maintaining knowledge center.
- Monitor reservations, resolve guest issues, and manage housekeeping schedules.
- Serve as decision-maker for policy exceptions and goodwill gestures.
Requirements:
- Minimum 3 years of hands-on STR property management experience.
- Availability for non-traditional schedule including overnight, weekends, and holidays.
- Familiarity with OTA platforms and property management systems like Hospitable.
What Makes This Role a Good Fit:
- Suits an experienced STR property manager who thinks like an owner.
- Ownership over portfolio operational success rather than a shift-only role.
- Comfortable engaging with operations outside standard business hours.