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Manager, Customer Support - APAC
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APAC
Customer Support
Team Leadership
Spanish
Role Overview:
- Train and empower hoteliers to adopt the Cloudbeds platform with confidence.
- Act as a strategic business partner, not just a trainer, to drive operational efficiency.
- Champion the 'Hospitality Hearts' mission by delivering personalized experiences.
Key Responsibilities:
- Partner with Sales and Product to ensure value is realized from day one.
- Maintain accurate records in Salesforce and gather insights for product improvement.
- Provide ongoing support via video, phone, and email to facilitate the full customer journey.
Qualifications:
- Bring 3+ years of hospitality or SaaS client-facing experience.
- Deep expertise in Revenue Management principles and technology.
- Professional fluency in French and English; familiarity with CRM/Email Marketing is a plus.
Additional Info:
- Fully remote role based in Morocco.
- PTO according to local labor requirements, monthly wellness Fridays, and fully paid parental leave.
- Opportunity to work with a global team innovating in the hospitality industry.
Cloudbeds
Cloudbeds provides an intelligent hospitality platform that powers properties in 150 countries, processing billions in bookings annually. With 650+ employees across 40+ countries, it is a remote-first, inclusive company focused on transforming hotel operations through innovative technology.