Onboarding Coach - Guest Experience

Cloudbeds

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Role Overview:

  • Train and empower hoteliers to adopt the Cloudbeds platform with confidence.
  • Act as a strategic business partner, not just a trainer, to drive operational efficiency.
  • Champion the 'Hospitality Hearts' mission by delivering personalized experiences.

Key Responsibilities:

  • Partner with Sales and Product to ensure value is realized from day one.
  • Maintain accurate records in Salesforce and gather insights for product improvement.
  • Provide ongoing support via video, phone, and email to facilitate the full customer journey.

Qualifications:

  • Bring 3+ years of hospitality or SaaS client-facing experience.
  • Deep expertise in Revenue Management principles and technology.
  • Professional fluency in French and English; familiarity with CRM/Email Marketing is a plus.

Additional Info:

  • Fully remote role based in Morocco.
  • PTO according to local labor requirements, monthly wellness Fridays, and fully paid parental leave.
  • Opportunity to work with a global team innovating in the hospitality industry.

Cloudbeds

Cloudbeds provides an intelligent hospitality platform that powers properties in 150 countries, processing billions in bookings annually. With 650+ employees across 40+ countries, it is a remote-first, inclusive company focused on transforming hotel operations through innovative technology.

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